Northern Comfort Windows & Doors (Verdun) No Accountability! Nobody Cares! Before I start this review, it’s important to note it’s my first on-line review of any kind. It takes a lot to drive someone to attempt to warn consumers about companies like this, Northern Comfort Windows & Doors(Verdun is the parent company and has several smaller companies like Northern Comfort) has no standards in customer care, they are a company in disarray. No accountability, nobody cares! The thing that drives me crazy is...”I advertised this company to my friends and neighbours by agreeing to have their sign on my lawn, I advertised these Jokers for 12 weeks!” I’m the chump! They missed their agreed deadline by months, blaming “Industry Standards” delays= Bull! I couldn’t get a call or email returned for 5 weeks from their sales people, btw...they use contractors as “sales people” so after they take the order and get your deposit...good luck! The installers were inexperienced and AGAIN...they use 3rd party installers to complete the work. The work is at no time inspected by an actual Northern Comfort employee.
Outside of making the Windows and taking the order...everything else is contracted. I took the time to contact their Sales Manager, he got fired while we were discussing my issues. Again I had to contact someone else within the company and finally got the General Manager who informed me that “...all sorts of issues and no work has been done by the former sales manager”...no accountability! When you visit the showrooms, look for any “New” Company awards or accolades...they are living on “past glory”! You won’t find one recent award, they forgot what got why they received the awards in the first place. No accountability! Once the Windows finally arrived we found out “ THEY” measured wrong and the Windows needed to be remade. No accountability, no apology...nobody over there cares about the customer. The job was finally completed after months of delays and it was Crappy at best! Do yourself a favour and stay away from this company regardless of the “apparent discounts and special offers”! I was offered a small sum of money to sign a release so Northern Comfort Windows Doors would not be held responsible. I declined the offer so I could warn consumers! Consumers don’t MATTER to Northern Windows and Doors...because they don’t care themselves! They had every opportunity to make this situation right and failed miserably.
Tim K
New Tecumseth, Ontario
- Approximate cost of services:
- $10,000.00
- Company Response
Tim, our goal is to get every job right - to have customers who are keen to work with us again. Clearly we missed the mark on your project. There were delays in getting your windows to you, our communications with you was not good and we had to correct mistakes that were made. I understand that you are frustrated. We did offer you compensation for your inconvenience but clearly, you felt it was not sufficient. We are doing everything in our power to become the best customer-focussed, service driven business in our industry. We'll make mistakes along the way, and when that happens all we can do is make it right and offer fair compensation. I am truly sorry for the inconvenience caused and would be happy to discuss it further with you if that is something that you'd consider. My name is Jimm Fox, I am the Director of Marketing for the Company and you can reach me at 613 443-2694.