Gitano Roofing

Roofing
207-1650 Dundas st e Mississauga ON L4X 2Z3
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Gitano Roofing
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96%

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Reviews by rating (past 12 months)
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Best of 2013 winnerBest of 2013winner

Reviews for Gitano Roofing

Average customer rating:
9.9 10 (625 reviews)

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Warren in Mississauga
Warren in Mississauga
3 reviews Mississauga, ON
10/10

Excellent service - HIghly Recommended

As part of a general renovation of our home, in 2018, we hired Gitano Roofing to replace our shingles. Our home was 20 years old and the original shingles that were installed by the home builder were at end of life.

Gitano came out to inspect the roof and prepared a detailed quote. The initial consultation was thorough and some concerns with the original roof were shared. An appointment was made for the crew to come out and the roof was repaired as promised. Given that we were in the middle of a renovation with interior and exterior contractors, having a crew arrive on-time and do the job as promised, and then clean up after themselves, was refreshing. Of note, our neighbour had a roof repair done by a different company and we were picking up nails and bits of shingles for days afterward. During the replacement, Gitano highlighted the issue with the roof that was identified in the original quote and highlighted their repairs - all within the original quoted price.

More recently, we had a small leak in the upstairs ensuite bathroom. I called Gitano and Slavik visited within two days. He made an appointment for the inspection and arrived on-time. After climbing onto the roof and determining that the source of the issue was not related to the exterior roof, he took the time to inspect the attic, diagnosed a condensation issue and took pictures.

Every promise Gitano Roofing made was kept. On the original job in 2018, they responded quickly when called for a quote, the crew arrived when they promised, installed the shingles, corrected problems with the original roof, and cleaned the job site. Of all of the contractors that I worked with during the renovation in 2018, they were the easiest to deal with. On the call-back, despite the fact that the issue was not related to their original work, Slavik took the time to diagnose the issue.

I would not hesitate to recommend them.

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SirahV
SirahV
0 reviews Mississauga, ON
10/10

Roof repair

What a great company. I had my roof redone with gitano roofing last year (July 2020). Recently, due to heavy rain and storms I had a leak in my garage roof at a seam. I sent an email Sunday night expecting to hear back Monday or Tuesday but Slavik called me that same night to discuss the problem. He came 2 days later, he needed a day to get the same shingles, and completely fixed the leak for free. I would highly recommend this company and Slavik was so friendly and helpful. Thank you for completely fixing a stressful situation.

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Private User
Private User
Private User reviews Brampton, ON
10/10

Chimney / roof leak

Best service and company! We have used Gitano Roofing for service on 2 homes now and would use their services again. They go above and beyond. Slavik is the nicest guy and will give you the best advice. Reasonably priced and amazing service. If you are looking for any type of roofing service…dont look further…doesnt get better than this!

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Dan
Dan
1 review Mississauga, ON
10/10

Roof inspection and repairing

This morning, a technician, Slavick, from GITANO ROOF came to repair the roof shingles of my house. He provided excellent, efficient and professional service. He did great work. Thank you.

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Company Response

Hi Dan, we are so glad that we could help. Thank you for the kind feedback and enjoy the rest of the summer.

john
john
0 reviews Brampton, ON
10/10

Roofing replacement

Had animal damage on the roof . Gitano roofing came in and patched the holes until a crew was available.
The quote was done based on satalite images so no risk of Covid transmision.
When Chris did the roof, he was fantastic. Did a great job, cleaned up great.
Payment transaction were etransfered to get the payment done.
Also the company reported possible Fraud alert to its customers when someone tried to impersonate there employee.
Would use again, in 20 years... :)

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Company Response

Hi John,

Thank you for taking the time to share this detailed feedback. Doing the roof was our pleasure and we have your back for the next 15 years with the roof warranty so any more issues just give us a call or send a text or email. Stay safe and thank you again for choosing us!

Lisa  in Toronto
Lisa in Toronto
1 review Brampton, ON
10/10

Roof Repair

I needed a small repair job to my roof because of wind damage. Someone responded within a few hours and the work was completed the next day. Very pleased with the efficiency and the work overall!

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Company Response

Hi Lisa, we are so glad to hear that you are pleased with the repair and the service. Thank you for choosing us and have a great summer.

Nandish in Toronto
Nandish in Toronto
1 review Oakville, ON
10/10

Roof inspection

Had the roof inspection done by Slavik and he did a great job by checking roof and attic. Everything looks in good condition. I really like his honest review and follow up with photos.

0 of 1 people found this review helpful.
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Company Response

Hi Nandish,

Thank you so much for sharing your experience with us. We were pleased to do the inspection and follow-up photos and we are just a call away should you need anything else. Have a wonderful summer.

Maggie
Maggie
4 reviews Richmond Hill, ON
9/10

Roofing - Installation and Repair

The owner of the GITANO sent Chris over the next day to double check our roof to make sure that there is no more problem with the roofing. Chris was very helpful and able to patch a few of them. Thank you for the sooner help on looking after the problem.

Review has 1 previous version
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Company Response

Hi Maggie, thank you for giving us the opportunity to come by and have a detail look at the roof. Thank you for your patience also and don't hesitate to contact the office or our owner directly should you have any more issues. We appreciate your business and is grateful for your support through this review. Enjoy the summer.

Ed
Ed
11 reviews Innisfil, ON
10/10

Inspection

I had Slavic come out to do an inspection on our roof. He was on time, communication was on point and thorough with his analysis

I appreciated his genuine honesty. He let me know that the roof had a few years remaining and did not need immediate replacement. I am completely satisfied and appreciative of his honesty. First class operation. Would definitely hire them in the future for all my roofing needs

0 of 1 people found this review helpful.
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Company Response

Hi Ed, thank you so much for the time to share your experience with us. We are always happy for our homeowners when they can get a few more years out of their roof and it was our pleasure meeting you. When the time comes we are just a call, email or text away and we will be grateful to submit a quote for your consideration. Enjoy the summer and stay safe.

Francine
Francine
5 reviews Toronto, ON
0/10

Worst experience with a contractor

I received an estimate from one of gitano roofing’s estimators mid April which I accepted and confirmed the job at that time. I was told scheduling was being scheduled for the beginning to mid May. At the end of May, when I did not hear back, I followed up, then followed up again to ask what the estimated time frame for my roof would be, only to receive a response that there are many jobs ahead of mine and gitano didn’t even have the materials yet. I still did not receive any information regarding an estimated start date. I followed up again and received an email, not even the courtesy of a call - in which I was told because of increases to materials, my job would be “approximate $2,000 more than the quote I received and agreed to accept. That was an over 30% increase and still no information about timing. I had other repair work lined up, pending completion of the roof, which I no longer can get done this summer as I was left without a roofer. I did revisit two other quotes received in April and both of those roofers honoured their April quotes so I am able to get the work done, but not until august.

My experience with Gitano roofing has been frustrating and I would never recommend the company, they are not responsive, trustworthy or honourable.

3 of 4 people found this review helpful.
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Company Response

Hi Francine, We're sorry that you are unhappy with the experience, but we don't think this review is entirely fair given the price increase and 2-week delay was from our manufacturer and it rained for three weeks, so that was completely out of our control. We are always upfront with our customers about costs, which is why we informed you ahead of time, so that you can make an informed decision. There are a lot of contractors and companies that will add on extra costs once they've started the job, but we never do that here. We are always completely transparent and honest with our customers, and that's why we have over 600 positive reviews after many years of business. It's completely fair for you to not agree to the price increase, but you could have just looked for another roofing company, rather than leave a poor review for something out of our control. We could have even referred you to another roofer that would work within your budget. Please give us a call. End of the day, we never want to see any customer or potential customer of ours unhappy, and we would love to work with you to find a solution that you will agree to and be happy with, so that all of your work can get completed on schedule.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gitano Roofing

Gitano roofing is Happy to be awarded Contract or the year in the GTA for 2018 !! At Gitano Roofing customer satisfaction is our number one priority because this is what gives us our name. What makes us different from the others you may ask ? We do not rush our work we take pride in every nail that goes in you're roof and we will not stop serving you until you are 100% Happy. There are many brands of shingles on the market. We Only use GAF and a special ridge cap system for maximum wind protection !!!

CATEGORIES
Roofing
PRODUCTS
1.GAF TIMBERLINE
SERVICES
Roofing
BRANDS
1.GAF TIMBERLINE
STYLES
Tab less
SPECIALITIES
Best of HomeStars Award 2013
WEBSITE
http://www.gitanoroofing.com
RETURN POLICY
100% Money Back
PAYMENT METHOD
Cheque-Draft-Money Order
LICENSES
Mississauga-Toronto
MEMBERSHIPS
BP Certified installers
LIABILITY INSURANCE
Yes
DIPLOMAS
Contractor of the year GTA 2018
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
500
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All work to be completed in a workman like manor. Any alteration or deviation from the above specifi
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