We were very happy with the work they did; it looks great, the quality is there, and the price was great. However, I have had a problem getting a hold of them to come finish some work that they had originally agreed to do. Since the roof is now higher we were told piping was needed for the exhaust pipes and they have not followed through and finished this work, which I was told would be done before snowfall. They have been hard to get a hold of and I have been giving excuses as to why this work has not been done. When the project first started they quickly got back to me, responding within hours, and now they have been difficult to reach. If deciding to work with them I would recommend getting a clear, written agreement of the work that is to be done. Overall I have been satisfied with the roof installation so far, we’ll see how winter goes, and only have problems with their accountability with the remaining work.
- Approximate cost of services:
- $0.00
- Company Response
Dear Tom,
Thankyou so much for your positive review! Here at Zim Group we work hard to provide optimal customer service.At the same time we strive to improve our performance. We`re so glad we were able to demonstrate that you to you! We hope you`ll continue to choose us for any future services!
-Zim Group