My wife wanted our house painted in advance of our son's 1 year birthday so we could do an open house, and after some research and a few quotes we decided to go with 5 star painting, largely a result of the excellent reviews on Homestars. Both Sohail and the design consultant were quite helpful, and the painters did a great job on the actual painting - we were quite impressed with the speed at which they did the job (2 days for a 1600 sq. foot home). The only issue we experienced were specs of paint throughout the house on our hardwood floors, which we missed during our walkthrough inspection (our fault I suppose as we were more focused on the walls). Sohail sent 2 of his guys back during the week to take care of some of the issues, roughly 2/3rds of the total problem spots, so we were only left to clean the balance ourselves instead of going over the whole house. My initial review was only a 5 out of 10, however, after posting it, Sohail came out to our house to check out the remainder of the trouble spots himself. He did not want us to have to wait for anyone to come out and finish the cleaning as his crews are quite busy, so instead he gave us $150 off the total cost for our trouble.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Make sure crews follow rules set out in contract - cover all surfaces prior to painting
- Any advice to offer fellow homeowners facing a similar project?
- Make sure everything is covered
- Company Response
Tanya is very dear to us as a customer. I have tried my best not to leave her unhappy. I am a liitle surprised myself with what happened - the crew completed the job and she was very happy afterwards and made the payment after complete inspection (no down payments are taken by us to put the customer in complete control). She got in touch the next day with some requests - these were most probably not noticeable at the time by either the client or the painters. In my contract I tell the clients that any touchup or warrenty requests can take 2-3 weeks to schedule. There is a rationale behind it: we are typically booked out for two to three weeks. When I get a service request I put it in the schedule so that proper amount of time and effort may be allocated to it. Tanya's son's birthday was coming up so she was in a hurry to get it done - I did mange to send in a couple of people the next day who arrived at her place very late at 630pm and worked for a couple of hours to get most of it done but then had to leave because it was bedtime. The next day it was not possible to arange for anyone because I had no one in the area; therefore, i went to Tanya and paid her an amount that was determined to be the cost of doing it elsewhere (1 person's full day's wage @$20/hr) so that her preprations for the birthday do not suffer in any manner. She was pretty happy and we left with a friendly hug and smile.