Very Disappointed. A 4 day job has taken over 1 month to complete. (Ceramic/Laminate Floors and Trim for less than 1000sq.ft) Payment was taken off of my credit card without authorization for work that was not completed and I had to fire him because the quality of work was terrible and now I am out the cost to replace the low quality work that was done. I do not recommend this company. There is a reason why the prices are reasonable.
I would like to add to the company response below. The 4 day job started out fine. Mon and Tues laminate was installed. The tile guy didnt come until Sat which meant no other work can be done so tiles can set. I was never informed that the flooring purchased was brittle and no good. It is a 10mm for a basement.So this is a not true. In addition to that, I also have pictures of the trim that was installed and damaged. All of the material was in the same room so if they looked at what was being installed you would see that there was casing for the doors and baseboard trim for the floors. I am not a contractor so I dont know that they uses baseboard around the doors. The garbage that he replied to, was the garbage that him and his tile guy left behind, not to mention the spilled coffee on the newly installed laminate to sit until I went down to inspect. It would have been nice to have them clean up after themselves but that must be the home owners job I guess. The most important part of this is the illegal charge to my credit card. I have a signed contract that said that my card would not be charged until after the job is complete. My card was charged before the floors were even completed, nevermind the trim. I did not sign for the job and I am thinking now that maybe this could be something for BBB to get involved in.