I found Foson by chance. The comments I found on HomeStars were mostly positive and the pricing was competitive, so I gave it a go. Elaine was my sales representative. She provided sound advices and was very responsive and diligent in overseeing the project. The installation team arrived on time, was respectful of the house and competent. Unfortunately, there was a miscommunication in between my contractor (for the remodeling of the kitchen) and Foson’s employee who took the measurement for the counter, which resulted in one counter being brought back for size adjustment. Those things happen, and there was indeed ground for miscommunication because one gable was not installed at the time of the measurement. I found the situation to be fairly handled by Foson. I was charged only a minimal extra charge to cover the extra work required and the second visit for installation.
For all the above, I would not hesitate to recommend Foson to a friend.
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- Company Response
Thank you so much for choosing us, Jacobus. We really appreciate you taking the time to share your experience with us and are very happy to continue to provide great service to amazing clients like you. We hope to have the pleasure of working with you again in the future! Enjoy your new countertop and backsplash!