all new fixtures for home renovation
Astro Design Centre has among the highest quality product offering in the Ottawa area, and they were very helpful with us during the purchase process, but it's after sales service is unfortunately appalling. We spent tens of thousands of dollars with Astro renovating our home, but as soon as the purchase was complete we were dropped like yesterday's news. Even the simplest service requests, like replacing a kitchen sink strainer to match our original purchase, goes answered or delayed for weeks. For high end products, you would do better to buy in Montreal. For anything else, go elsewhere in Ottawa. Service is important, and frankly I've never seen worse.
- Approximate cost of services:
- $20,000.00
- Company Response
Dear Mr. Burney,
It is unfortunate that you have been left with a negative feeling after dealing with us. Regrettably, we would like to clarify a couple of points. You first contacted us on Tuesday, August 20th, at which time we requested photos of the damaged sink drains to send to the manufacturer. We were able to locate your file from 2008 and determine the manufacturer of the sink drain that requires replacement. After contacting the manufacturer we were informed that your original drain has been discontinued but we are more than happy to supply you with a new drain free of charge. On Monday, August 26th, we sent you an email asking that you clarify whether you required a full drain assembly or the drain basket alone, we have yet to receive a response. We pride ourselves on providing professional customer service to all of our clients, past and present. Please contact us at your earliest convenience in order to close this matter.