Duct Dudes Duct Cleaning And Furnace Services Ltd

Duct Cleaning
3131 4th ave west Vancouver BC V6K 1R6
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Jessica
Jessica
1 review Burnaby, BC
5/10

duct cleaning

Cleaning was done & services were pretty good. However, technician guy shut off the gas valve & forget to turn back on. After a week, hot water ran out & weather was getting cold. Then discovered no fuel supplied. Called office & lady treated it as a regular service, not emergency. Also, blamed me texting the admin phone which was provided by tech guy. This is an internal issue, not my concerns. Attitude shouldn't given it out to clients. Thank you owner Jason came to turn back on in the afternoon.

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Company Response

Hi Jessica,

This is Jason from DuctDudes.
Thank you for your feedback.
I apologize for any inconvenience this may have caused you.
I have coached our staff on this issue.
This most certainly should have been treated as an emergency, and I should have been made aware of this immediately after you reached out to our admin Debbie.
I hope we can still be of service again to you in the future We truely appreciate your business.
Im here if you need anything or have any feedback or questions. 6042203015
Wishing you and your family all the best for 2021.

Kind regards,

Jason
DuctDudes