We had a terrible experience with Toronto Pro services. They showed up 1.5 hours late. Marian told us he would be there but sent inexperienced workers instead and didn't show up until several hours later. He advised us that him and his movers would wear protection for their shoes and they did not. As a result some of our stairs were damaged as outlined in the pic below with the stain rubbed out on the edge of a couple stairs. The workers were clearly inexperienced and could not get our couches in the basement of our new home. As a result of their efforts, they created a hole in the wall as seen in the attached picture. When Marian showed up, several hours later, he was able to quickly show his workers that the couches could be disassembled and reassembled very easily, which made them extremely easy to take downstairs. Also proving their inexperience, they were unable to get an armoire into the master bedroom. We were subsequently able to move it up ourselves a week later in about half an hour with two people, and they were unable to do it with three or four people. Lastly, in transporting our goods they damaged our television as seen in the picture. We contacted Marian a week later after we finally got around to setting up the TV and noticed it was broken. Marian would not acknowledge that his workers broke the TV, however it can clearly be seen that the screen was damaged in the move. Marian had the audacity to ask whether it was damaged before the move, which it certainly was not as we had been using it up to the day prior. Why would we want to move a broken TV??? Marian advised that he would come over to take a look at the television, and after several attempts to arrange a time, Marian never confirmed with us. All in all just a horrible experience.
- Approximate cost of services:
- $700.00
- Company Response
Hi Kristian! I am very sorry to hear about your experience with our company.
This is a slight different story that what happened on the moving day.It's true that we arrived later than 2.00Pm PM due to a delay on our previous move.I personal told you over the phone that the crew will arrive later and I sent an extra mover to make the move goes faster without extra charges.
Our crew advised you that some of the pieces would not go in the basement or upstairs without damaging the walls or scratching the hardwood stairs and you said is FINE,keep trying.After they called for extra help,I stopped by and we were able to move the couch and some of the oversized bedroom pieces upstairs and in the basement.
Because of the tight access to the 2nd floor,most of the extra large items had to be taken apart like the headboard,bed frame,etc.Trying to bring the armoire to the second floor,I realized with my " inexperience" that it's almost impossible without scratching the ceiling or the walls and you asked us to put it inside of the garage.
Lastly,yes you called us about the TV couple weeks later(moving day august 29/you called september 3 or 4) and when I asked if the TV(7 years old SonyTV`s have useful life/life expectancy of 4 to 10 years) has any signs of damage on the outside,cracks,dents,punctures,etc. you said no.I offered to take the TV to the repair shop to see if the malfunction could be caused by the move or was something that could happened when you plugged in,etc.You refused to admit that this can be possible,"TV's never dies".After a few missed phone calls from both sides we didn't hear back from you,and most likely we missed some of yours due to high call volume.
One more time,we are really sorry for your moving experience with our company and We hope that your next move will be less stressful and without incidents.Regards,
Marian and Toronto Pro Team