Read the fine print. When you cancel they charge you for 60 days of service, but demand you return all your equipment and close the account before those 60 days are up (or you get charged an ADDITIONAL month). You end up paying for a month of service you're not getting. I asked a customer service rep why they don't ask for the equipment back AFTER the pay period is over and she essentially told me to shut up and accept it. I asked to escalate, but her superior refused to come to the phone (I was told "She won't waive the charge and can't talk to you"). When I questioned how a service-centric company could show such a lack of customer focus in the days of social media and pointed out how easily I could get online and tell countless people about my negative experience her reply was "You do whatever you need to do."
It's worth noting that I was pleasant and respectful during out conversation and this was not simply a call centre rep responding naturally to a rude and impossible customer.
- Approximate cost of services:
- $30.00
- Company Response
Hi Sheri,
I would like to apologize for your experience. Our main focus, along with providing the best in home security, is to provide excellent customer service and to ensure high customer satisfaction. Please send your account number to OnlineInquiries@AlarmForce.com along with your inquiry, and I will have our Customer Care manager give you a call personally to rectify the situation.
Thanks Sheri