Newtech Appliance Repair & Refrigeration

Appliance Repair
2425 Dawes Hill Rd Coquitlam BC V3K 6T2
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Anonymous in North Vancouver
Anonymous in North Vancouver
2 reviews North Vancouver, BC
7/10

Dryer repair

My dryer was making unusual sounds. The technician replaced the idler pulley wheel and the sound was gone, so it seemed good. He also put in a few feet of flexible tubing when I asked about the vent. After he left I ran a load of laundry and discovered it was actually even worse now. It wouldn't run for more than a couple minutes without shutting off. I called the technician and he did not offer any suggestions as to why, and said he was busy and wouldn't be able to come back for another 3 days. So 3 more days without our dryer, and another disrupted morning. Rather than wait, I did my own troubleshooting and ultimately decided to take it back apart myself, and discovered that the technician had not plugged the moisture sensor back in. I fixed that and it's running again. I called to inform them and they just said "OK thanks". The service did not match the price.

Update: The owner contacted me the next day to ask what happened and offered a 10% credit in an effort to fix the situation.

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Company Response

Thanks for the business
We
Called you to come back and finish the repair
But you did it yourself
I did credit your account as a courtesy
Newtech appliance.
Amin

Previous versions of this review:

Anonymous in North Vancouver
Anonymous in North Vancouver
2 reviews North Vancouver, BC
6/10

Dryer repair

My dryer was making unusual sounds. The technician replaced the idler pulley wheel and the sound was gone, so it seemed good. He also put in a few feet of flexible tubing when I asked about the vent. After he left I ran a load of laundry and discovered it was actually even worse now. It wouldn't run for more than a couple minutes without shutting off. I called the technician and he did not offer any suggestions as to why, and said he was busy and wouldn't be able to come back for another 3 days. So 3 more days without our dryer, and another disrupted morning. Rather than wait, I did my own troubleshooting and ultimately decided to take it back apart myself, and discovered that the technician had not plugged the moisture sensor back in. I fixed that and it's running again. I called to inform them and they just said "OK thanks". The service did not match the price.

Was this review helpful?