First things first, he came for the consultation with a meeting organizer! This already meant to me that he is organized, which is more than I can say for some tradespeople I've had to work with. We set a date about 2-3 weeks from the consult date.
On the day of, Shane was running a few minutes behind and actually called to let me know. For people who have had the experience of taking a half day or entire day off to wait for contractors, you know this type of thoughtfulness is golden!
Shane came by and fixed the plaster wall in my son's room. He found out later that the work quoted was slightly bigger than originally thought but did not end up charging more. Work was left as clean as can be expected and done within reasonable time.
As we live in a 100-year old house, I'm quite sure that we will have a chance to work with Shane again!