Vinylbilt Windows and Doors

Had our windows done by a private contractor who uses Vinylbilt windows. Three of the windows had leaks. More than 6 months to get them fixed because nobody wanted to take ownership for the error. Finally Vinylbilt fixed them after many conversations and us having to wait for the leaks to get worse! Not happy with the process. The window tech was very nice and polite. Two of the windows are tight and a little hard to open but just dealing with it because we're over it.

I am very satisfied with the service this company provided in terms of punctuality, reliability, turn around and response time. I had a number of windows installed in 2017 and have been very happy with the product and how they performed to this point and have continued to perform.
The reason for the current recent call was for one of the windows from the earlier installation had turned cloudy meaning that the gas between panes of glass had leaked.
Once again, the service was top notch and there was no issue with replacement. Quick response time, polite, professional technicians who popped out the old and popped in the new glass for a crystal clear view again. Reason for the 8 vs 10 for this company is the disappointment that the gas leaked in the first place....I thought windows would last for 10-15 years without this sort of issue presenting but I guess it happens to the best.

We are very pleased with the look of our house as a result of the new windows. Many of our neighbours have also given us positive comments.

We had new windows and doors installed and they look amazing! There was one small problem with one of the windows and they sent one of their team members out within a week and a half to resolve the issue. Great products and such nice people that work for them!

Half of my new windows were not closing smoothly, so an adjustment was made to them to allow for better movement on closing and opening windows. This was a warranty fix. The tech was very helpful and was able to fix the issue quickly.

The repair tech was great and friendly however should the windows need repair after 2 years?

Previously installed window became smoky.
Without hesitation or hassle the company arranged for replacement.
The company rep came to do the measurements and
subsequently came to do the installation ; all done efficiently and promptly.
Reps name: Jonathan.

This was replacement glass for our windows covered by warranty
Rebecca was our contact and she was excellent. Johnathon was our installer and was also excellent. Very pleased with our experience.

Absolutely impressed with how warranty is honored. Professional, courteous and fast. We are so please with the after sales support. Truely a pleasure. Thank you.

Our kitchen window was on warranty. Needed to be repaired. Part was covered. Paid for service call. Technician was on time, and did an excellent job. Was friendly and courteous. Very satisfied.