We contracted with Mr Alexander to trim dead branches from an old maple. The quote was $900. Mr Alexander suggested removing a large branch from another maple for $300 extra. He said the job would take about 6 hours. He postponed the date once. On the date he came we told him just to trim the dead branches as we originally wanted. He was about three hours. When finished, he wanted $1200. I said that he had quoted $900, but he insisted the job was $1200. I did not want a fight so I reluctantly agreed. In future, Mr Alexander, keep your promise!
- Approximate cost of services:
- $1,200.00
- Company Response
We pride ourselves on customer satisfaction and we are having difficulties recollecting the experience you had described using our tree service without providing more details. We have reviewed our records and there is no evidence of any invoice ( contract ) bearing any resemblance to the work that has taken place. Please let it be known that each customer has the right to refuse making payment beyond what was contracted for. On many occasions a customer will request extra work be done while tree work is taking place. We would never demand more unless it was agreed to in advance by both parties. The amount of time spent on tree work is hard to quantify at any given time because each case is unique unto itself and is not the sole factor determining cost. Additionally, we have been closed for the season since the beginning of December 2022. We are curious and confused why you have waited until now to write your review. Please reach out to us with more details such as an address, invoice and date the work took place so we can address your concerns.
Regards,
Alexander Tree Care