TOTAL NIGHTMARE TO DEAL WITH. Woke up to NO hot water and when I called, they don't open till 8 and in the meantime you freeze yourself with only cold water. WHAT HAPPEN TO THEIR 24 HRS SERVICE & SUPPORT. I hate the day I signed up with them, I am now stuck with them for 10 years. I already told them that i regret going with them but don't see any improvement in their services. Imstead they will send their technical people to check their equipment but it's just another of their tricks to sell you their other products. They should really concentrate on their customers feedback and try to improve their service but NO as their is no money gain in this since whether you are happy or not, they got you for 10 good years.
FOR YOU PEOPLE OUT THERE, BE VERY CAREFUL. DO NOT OPEN YOUR DOOR TO THEM.
- Approximate cost of services:
- $40.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?