False sales agent introduction. On November 02 2015, Two sales agent knock my door, introduce them self as Enbridge Sales Agents and indicate that I have been selected on a random draw for HVAC utility upgrade free of charge and asked to enter the house to check the furnace and A/C. After looking at them they said my furnace and A/C was qualified for free upgrade and asked me for my enbridge gas bill. On November 04 2015 they came back, replaced my furnace which I had no problem with and they asked me to sign the receipt which was confirming installation of a furnace and a monthly fee of $79.99 + HST. I was told that there will be a monthly rental fee but it will be covered by rebates from government and manufacture. On November 18 2015 they came back again and they said they will bring the new A/C and will replace with the old one on November 19 2015, my A/C was only 2 years old. I thought all these was part of the program, they removed my A/C which was almost brand new and installed their new one 2 weeks later I received my first enbridge gas bill after installation of furnace and A/C and I found the monthly rent of $79.99 + HST for the furnace and $69.99 + HST for the A/C on my bill. I called enbridge, shared my concern and I was told that not only the agents was not employee of enbridge nor there is such a thing as random draw for free HVAC upgrade. After I referred to the contract and wrote the fine prints, I almost lost my breath, they had signed me up for a 15 years lease, the furnace will cost me $16270 and A/C will cost me $14236. I am 65 years old and live on pension fixed income and even if these was not s.........m, I could never afford additional $170 per month for these rentals. Also I noticed that they are operating under 2 company names. Watch out for this company names and stay away from them: ONTARIO CONSUMERS HOME SERVICES & ECO ENERGY SERVICES
I want my old furnace and A/C back and cancel the 15 years lease contract.
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