Not their fault, and still made it right.
Our hot tub has been purring away for over a month now and we are so very happy with the quality and performance! The overall experience with getting the unit and then having it placed in my backyard was a little frustrating at times and took a while to get figured out. This isn't the fault of Premium Wholesale though, but I will caution potential buyers, DO NOT overlook anything that could hamper delivery when talking to the sales people! They only know what you tell them about your property, and you could leave something out, like the ground being unlevel side to side, that prevents a ground delivery. My walkway was sloped from the sidewalk falling, which meant that the width clearance needed to be much greater and a ground delivery couldn't happen. Eventually I had to get a crane at my expense and even though it wasn't Premium Wholesale's fault, they made it right and gave me an store credit for their online store to keep my water balanced for a long time to come. Thank you Christian! I would recommend using this company to others.
- Approximate cost of services:
- $13,500.00
- Company Response
Thank you for posting your review and hope you are getting tons of enjoyment from your new hot tub!