Purchased a Michael Phelps Swim Spa and love it!
Thanks to Christian and Jessica for answering all our questions and giving us a great price (we shopped all over and found the best swim for less than other places). Highly recommend them.
Swimming Pools, Spas & Hot Tubs review in
Mississauga
We were having some trouble with our hot tub not turning on so we called Premium Wholesale. They came and fixed the issue right away and the gentleman who came was very helpful and was happy to help us.
They also called us the next day to make sure we were ok.
Job well done.
Swimming Pools, Spas & Hot Tubs review in
Kitchener
Our friends recommended Home & Leisure as they loved their hot tub that they purchased there. Jessica was so helpful and was much more experienced than any of the other places we visited.
After we got it installed and had questions about the water she was there to answer them and even came out to give us a tutorial.
We use our Michael Phelps swim spa almost everyday and now couldn't be without it! Thank you to Jessica and Mario and the rest of the Home & Leisure Premium Wholesale team!!
Approximate cost of services:
$25,000.00
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Company Response
Thank You. We appreciate your business and review!
Swimming Pools, Spas & Hot Tubs review in
Cambridge
We purchased a hot tub from this company less than a year ago. We are having a problem that the tub is over heating and the water is soupy and smells. We contacted them to complain and have someone come out to take a look at the tub. No one returns calls so we went down to the store. We were told it is water chemistry purchased $500 dollars worth of product. Changed the water put in new filters and 4 days later thge water again was soupy and smelly. We called and brought in a water sample. The sample was clear of phosphates and the ph level was perfect. Several more phone calls not returned and we went in to talk to Christian (the owner. ) Melanie who is supposedly the technician told Christian the owner that we refused the service fee which is a complete untruth as we were never made aware of a fee. Christian told us that he would send Jessica out the following day to access the situation. Jessica did show up and brought a floating chlorinator and said that Melanie would come the following Friday to figure out why it was overheating. Melanie called and said that she would not be coming out but to turn down the hot tub to 98 degrees and that will fix the problem! No one will return our calls and the hot tub is still not usable! I need the hot tub for medicinal purposes and the smell and the feel of the soupy water makes it very hard to relax and use the tub. We have changed the water 5 times this summer our hydro bill is through the roof and we have a unusable hot tub. This place is so quick to sell you a product but has no service to back it. I want them to take back the hot tub and refund the money!
Approximate cost of services:
$9,000.00
0 of 1 people found this review helpful.
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Company Response
We are sorry to hear that you are feeling this way as we have tried several times to contact you at the number provided without success.
We take customer satisfaction seriously and are not happy unless you are.
Please contact us if you are still experiencing difficulty with your water chemistry and we'd be happy to help.
Premium Wholesale Home & Leisure opened in 1997 in Kitchener Waterloo, Ontario. We are your Hot Tub & Swim Spa/All Season Pool Warehouse - Top Brands for Less! At 14,000 square feet, we have one of the largest displays of Hot Tubs in Canada with over 40 tubs on display! Our Kitchener showroom offers nearly innumerable options for your home and backyard oasis.