AVOID! Unbelievably unprofessional. As a previous review stated, the salesman we dealt with was kind and left us happy with the selection we’d made for new French doors leading to our backyard. We were told they’d be ready in 5 weeks and that someone would be by to take precise measurements in a few days. “A few days” turned to weeks as the tech cancelled on us THREE TIMES. He finally came and took measurements and we waited another 7 weeks. I just called today for an update on delivery and guess what? They cancelled our order, without notifying us, 3 weeks ago. Apparently our lovely sales rep Adam quoted us a price “too low” and the company refused to make the doors. He was supposed to call us to tell us the order was cancelled but never did! The best part? I was told I was refunded on May 6th. It’s May 25th and I have NOT been refunded my $800 down payment - so now I get to chase after this company for a refund I was never issued on an order I was never told was cancelled! UNREAL. Do. Not. Use. This. Company.
- Approximate cost of services:
- $1,800.00
- Company Response
Danielle,
We do apologize for the misunderstand. We have confirmed that your deposit was returned on May 8th into your account. We have since reached out to you and your husband to see if there would be any way of rectifying this and perhaps extending you a further opportunity to doing your door at a much more reduced cost. We await to hear back from you.
The EcoTech Windows & Doors Team