August 21, 2016. The hard drive on my Dell XPS laptop running Windows 7 upgraded to Win10 last June, died an untimely death about a week ago. It was out of warranty, of course....just 6 months out....so Dell was going to charge me $269 plus tax to replace the hard drive, and they would only reload the original factory version of Windows 7 and Microsoft Office 2010, even though I had already moved over to Windows 10. I would then have to sit there for hours to download 4.5 years of updates to Win7 and Office. And because it was now August, I would no longer have been able to get the free upgrade to Windows 10. Dell wouldn't consider even running any diagnostics to see if data recovery was possible, let alone actually doing any data recovery for me. Plus, it would have taken up to 2 weeks to get my computer back.
After reading various reviews on Yelp and HomeStars, and making phone calls to ask about rates, etc. I decided to try PCNix and am very glad I did. Judith and Amir returned my calls very quickly and answered every question I had. I brought my computer into them late on Tuesday afternoon and had it back by the end of the day on Thursday, with a brand spanking new 1 TB hard drive, which is larger than the one I had, Windows 10, and Microsoft Office 2010 loaded. Their rates were very reasonable and the service was top-notch and trustworthy. I opted not to have Amir try to do any data recovery for me, as the damage to my hard drive was significant and recovery would have been potentially very expensive. But he gave me back my old hard drive, and if I can't recover the files I need any other way I may still ask him to do this. I would highly recommend PCNix without hesitation.
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