Patio door replacement plus two small windows
First install attempt patio door wrong colour and wrong dimension and one out of two windows were the wrong dimension plus they forgot to bring in the limiters.
Second attempt, patio door were the right colour but wrong dimension again. They brought in windows with the right dimension but they forgot the limiters again.
Third attempt, they call me to tell me the patio door colour is wrong again and make up a story that it was from my request to save cost. I am now refusing the delivery and I am asking for my money back. I don't know if they will comply.
Note that for both the first two install attempts they removed my old patio door completely and reinstalled it. It is now damaged and I don't know if I will ever see my new door or my $4K deposit again .... A real nightmare!!!!
Update: the owner now refuses to answer and claims I agreed to be delivered the wrong colour for a door I am supposed to pay $8k for! I am texting to ask him to offer a solution, I can see he reads my text but he refuses to answer. My next step is now to go to court to get my $4k back … just incredible. I don’t know how he manages to stay in business behaving that way
- Approximate cost of services:
- $8,000.00
- Company Response
We try our best to have every project run smoothly but unfortunately sometimes issues come up. We have worked with the customer to address his concerns and have come to an amicable agreement which seen part of his deposit applied to work done and part of it returned. We sincerely apologize for the customers experience and wish him the best with all future endeavors.