Canada Junk Removal

Demolition
Toronto ON M2N
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HomeStars
Demolition
Canada Junk Removal
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Reviews for Canada Junk Removal

Average customer rating:
8.3 10 (56 reviews)

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Fabrizio from Toronto
Fabrizio from Toronto
5 reviews Toronto, ON
0/10

junk removal

VERY UNPROFESSIONAL AND RUDE! STAY CLEAR! I made 3 appointments with this company. The first two they didn't show up, nor did they call me to re arrange. The third time, my contractor tells me they showed up and said the job was too big, but they didn't even go into the back yard to see what the job was!!! When I called Brian at their office, he was very argumentative and said he was not to blame. I told him I wanted a refund as I did not want to deal with an unprofessional company. His response, "I don't want to deal with unprofessional customers". INCREDIBLE! DON'T USE THIS COMPANY!!!!

Approximate cost of services:
$300.00
1 of 2 people found this review helpful.
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Company Response

Fabrizo, thank you for your comments. As a groupon voucher holder I am concerned that the terms and conditions were not clear. Firstly, we did call to re arrange the first appointment that was cancelled due to the weather conditions this winter and road closures. We did discuss at this time that the debris was buried under the snow and not accessible as well. We did arrive at the scheduled time however, the contractor did not know what debris was to be removed, the voucher was taped to the door, and no arrangements had been made to collect the taxes owing on the voucher. The contractor, the removal team, and myself attempted to contact you and waited 30 minutes. We left a message with you that was not returned for 5 days. Furthermore, the total amount of construction debris grossly exceeded the value of the voucher. As an organization, we have over 10 years experience in the junk removal business and a 97% approval rating at Groupon. Given the circumstances, I feel that the there was a misunderstanding of the terms and conditions of the Groupon voucher and as we communicate with all our customers that someone has to be on-site for us to remove your debris. Furthermore, we did extend you the opportunity to refund your voucher with Groupon. Kindly, Brian.

Dan from Scarborough
Dan from Scarborough
1 review Scarborough, ON
0/10

Worst Service...HUGE RIP-OFF!!

Canada Junk Removal Inc. didn't show up for the first two appointments we scheduled (no calls to indicate cancellation or reschedule) and finally showed up 2 hours late for the third. Two guys showed up in a dinky truck already half full with junk and managed to fill the rest of the truck with our junk within half an hour. I bought a $60 coupon from TeamBuy for a half-truck junk removal ($348 value) that's supposed to cover "an entire apartment or garage clean-out". Upon completion of the services, they were unwilling to take the coupon, stating that they removed more than half a truck but were willing to "give us a deal by waiving the taxes" and forcing us to pay $300. I now hesitate to use their services again with our unused coupon.

Approximate cost of services:
$360.00
2 of 3 people found this review helpful.
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Company Response

Thank you Dan for your comments. We call all our customers 20-30 minutes before we arrive on site or when we schedule appointments that have a 2-hour service window. The $60.00 coupon has a value of a 1/8th truck load of junk removal. As it states in the terms and conditions that if the amount of your junk exceeds the value of your coupon additional charges may apply. We discuss any additional charges that may apply with customers before loading the truck and each customer has the option to only remove the junk at the value of the coupon or proceed with the removal after agreeing on any additional prices. In addition, the coupon can be redeemed for a full refund if a customer is not satisfied with the no-obligation estimates that we provide. You can refer to the Team Buy site for a reference to your coupon. We have over 400 satisfied customers that use these vouchers. Unfortunately, we can't control the amount of the junk that one might have but we can ensure that it is removed in a professional, timely and efficient manner. Thank you for your business, Brian

Kristina from Mississauga
Kristina from Mississauga
1 review Mississauga, ON
10/10

Estate Removal

I hired Canada Junk Removal after the previous company bailed on me. Brian and Josh came to give me an estimate, and once agreed started to remove everthing immediately. My dad and I were impressed at how quickly they got things done. They were friendly professional, and definitely knew what they were doing, were definitely prepared, unlike the previous company I hired. They were very accomodating, and helped my father and I out of a jam. The estimate they gave was what we paid, there were no other hidden costs. I would definitely reccommend this company. Great job!

Approximate cost of services:
$978.00
1 of 1 people found this review helpful.
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Kirk from Newmarket
Kirk from Newmarket
3 reviews Aurora, ON
10/10

Rubbish Cleanup

I had a pile of rubbish on my driveway from yard work and house cleaning. Canada Junk Removal came in and cleaned everything up beautifully. The showed up when they said they would. They got back to me when they said they would. They did the job as promised and kept me in the loop. I highly recommend them.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Ben in Riverside
Ben in Riverside
5 reviews Toronto, ON
10/10

Removal of Basement Junk

We found out about Canada Junk Removal through a Groupon deal. Found the service to be excellent - communication around the time of service was good, they arrived right on time, and completed the work quickly. I would recommend them.

Approximate cost of services:
$60.00
1 of 1 people found this review helpful.
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Todd from Oakville
Todd from Oakville
1 review Oakville, ON
0/10

kitchen reno

company failed to show up for scheduled appointment originally. no call from the company to advise or to reschedule. called company and they seemed very disorganized. no valid answer provided. told to call back to reschedule a new appointment. several months later went to schedule a new appointment and was advised that they simply do not cover the area that i am in. even though clearly stated in voucher that they did. very frustrating. waste of time. would never even consider using them again.

Approximate cost of services:
$208.00
1 of 2 people found this review helpful.
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Company Response

Hi Todd, I am very concerned to hear about this comment. We do service Oakville however, a number of our vouchers that were purchased this summer stated that the removal had to occur in the city that it was purchased. Unfortunately, Burlington was not in the servicing area. Our third party vendor guaranteed 100% refund for our customers that did not understand the terms and conditions of the promotional voucher. As I understand, a small number of customers refunded their voucher and every customer received their money back. On behalf of Canada Junk Removal, I personally apologize for the misunderstanding and will work towards any future promotional voucher to clearly state the terms and conditions.
Brian McKague
President
Canada Junk Removal Inc

poundjer from Toronto
poundjer from Toronto
1 review Toronto, ON
10/10

garage demolition debris

showed up on time, very efficient, 2 workers were very professional and price was excellent. I have used another company before for junk removal and found this one to be superior.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Richard Lee from Toronto
Richard Lee from Toronto
2 reviews Toronto, ON
10/10

Junk removal

we arranged with Canada Junk Removal to take care of a whole bunch of old furniture and junk this summer, the 2 staff were very polite and hard working, they moved a truck load within 20 minutes, they also taken care not to dirty our floor and carpet. i highly recommend this company and will definitely use them again.

Approximate cost of services:
$150.00
1 of 1 people found this review helpful.
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Karen Owens from Toronto
Karen Owens from Toronto
1 review Toronto, ON
10/10

Junk removal

I was so impressed with the 2 guys that came to my place. They were on time, polite and super friendly. They worked so hard and so quickly and I was amazed that all the junk was cleaned up so fast. I would definitely use their service again and would highly recommend this company.

Approximate cost of services:
$150.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canada Junk Removal

Junk Removal: Canada Junk Removal offers professional, full service junk removal for residential and commercial customers. The company is 100% committed to donating and recycling all reusable materials. Additional services include demolition, moving and hoarder de-cluttering, household clean out and estate foreclosures.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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