Dryer Vent Installation was missed discovered 4 years later. AM Roofing not responding to come out to perform the repair
Good Day. We had our roofs replaced in Collingwood by AM Roofing in the spring of 2016. It was brought to the attention of the management company that there was an issue in one of the units with their dryer. Upon investigation, it was found out that when the roof was replaced the vent for the dryer had never been installed. Our roof came with a 10 year warranty on labour from AM Roofing. We have contacted them on numerous occasions explaining the problem and that it needs to be investigated, resolved and repaired. They have yet to reply with a date to come and look at the roof. This has been on going now for 4 weeks now.
We are at a loss as to why such a reputable company is not taking the time to look after their customer in a timely manner. Hopefully they will take care of this as we have been very fortunate that there wasn’t a fire because the dryer vent was missed upon installing the new roof.