We decided to hire J & J movers for our move. We asked the movers to come at 8-9am. No one showed up by 9:30 and when we called the office, we got the voicemail. When someone did call back, they told us the driver would contact us. After an hour, the driver called and advised he was picking up the truck and will come in 1 hour. They didn't show up until 12pm (noon)!!!! The guys were nice and we went ahead with the move. We requested 8 wordrobe boxes (3 were suppose to be free) but the driver/mover had none and had no idea about them. We were told that the office will get in touch with us, they didn't. Once we got to our new place, the movers advised they we need to confirm the payment before they can unload the truck. We called the office and told them that we didn't get any wordrobe boxes and they were 4 hours late plus they were waiting for his call for 30 minutes, we should not be getting charged the whole amount. They said that they will call the driver and work something out. After 20 minutes, we found out that they charged our credit card for the full amount. We were very disappointed, although the guys who did the actual move were decent...their office/management is horrible. I would recommend getting ANY other company for your move. These guys don't treat you as customers. J & J movers truely destroyed our experience of moving into our new home.
- Approximate cost of services:
- $300.00