At Eaves Window & Gutter Cleaning was brought to my attention via Buytopia. I contacted the vendor for an appointment, as my residence had less than the maximum # of windows eligible (per the vendor's T&C) At Ease did a relatively good job, although a windex type of cleaner vs. water repellent was used, contrary to other window cleaners I used in the past, which was somewhat disappointing. The gutters were cleaned per the arrangement and a piece of loose eavestrough was tacked back on. Grateful for this service, I tipped the service rep generously. Shortly after At Ease service rep left, I noticed one window was missed (2nd floor front of house). I called At Ease, spoke with "Vlad" and politely requested the one missed window be cleaned at a future date (mutually convenient to both vendor and me). The Co. rep, Vlad raised his voice, became very hostile and defensive and rejected my request, insisting a return visit was not possible as the Company would lose money to return for one window. Couldn't get a word in edge wise and I was very surprised at the ill treatment. and verbal abuse. My partner overheard this and took control of the telephone conversation. Vlad's continued his abusive rant until my partner tried to end the call advising Vlad to "forget it". Not worth the aggravation. Vlad had sudden a change of heart (after overhearing me suggest we would not provide a positive Homestars review) and booked a return visit. I re-arranged my schedule for this appointment to be available. At Ease Window and Gutter Cleaning were a no show. No courtesy call either. I would have considered providing a cautious review, had At Ease cleaned the missed window and refrained from verbal abuse. I would NOT recommend At Ease Window and Gutter Cleaning. Of note, the day after this review was posted, Vlad called me to inform At Ease will proceed with legal action if I did not remove this Homestars review.
- Company Response
This review should not even be displayed since not only the information is a fraud but so is its validity since the receipt she used to validate herself as a customer was refunded and therefore not valid. It is true that we missed the window she is referring to since she purchased a deal online which included 15 windows as were her patio doors also missed since it was not part of the agreed service. As to the cleaner comment, the type of cleaner used is posted on our website for all customers to view before purchasing our services no reason to be disappointed also it is not windex. The tacking of the eave trough she was referring was her upper eave through was hanging off her house in to separate places about to fall off, a repair that has an industry cost of a couple of hundred. We were assuming that money was an issue for this customer and we decided to secure it for her so it would not fall on anyone. In the end no payment was received for either service but instead we get this made up story we understand made up complaints are used by some people to get a free ride in life but this was not necessary we would of been more than happy to refund your money and ban you from using our services. Lastly this customer is more than happy to use company name and owner name in her made up review but she doesn't even have the integrity to use her real name for her made up review. Also for any customer that may come across this we have been running these promotions for years with over 1000 people that bought these deals and as you may see on this site we have two unhappy customers that for us is a pretty good ratio of customer satisfaction.