In the course of preparing our parents house for selling we discovered a minor leak in the basement. Further investigation revealed a major leaking issue that had been masked by insulation and panelling. I called three companies, of which one was a referral. Invited two to survey the problem and provide a solution.
Act Fast was the referral. Colm followed up with a call prior to seeing the basement and gave detailed options including estimated costs to address the problem. Colm was extremely flexible in arranging a time and day to see the site. He was on time and quickly summarized the situation and the best option. The estimate was lower than expected and despite some add-ons Colm did not change the estimate.
Colm made sure I understood every step of the process and a provided a schedule (two days) to complete the work. I wasnt confident the job could be done in only two days. Colm and Michael were unbelievable. They hammered through a reinforced concrete floor, excavating a trench and hole for the sump pump. Installed the weeping system, sump pump and attached the wall membrane. Through the entire process Colm was generous with his time when I came to see how the job was progressing and answered every question I had.
What really impressed me was how tidy they left the work site at the end of day. On completion, they cleaned everywhere they had been in the basement. The room was ready to be studded. Colm reviewed what they had done and in addition proceeded to tell me how to apply for a sump pump rebate (took pictures for me) through the City of Toronto. A while latter he messaged me to see if everything was working properly. In short a fantastic job all round.
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- Company Response
Thank you Robert for the amazing review we are delighted you are happy with the work done!All the best Colm and the Act Fast Waterproofing team!