The Driveway Doctor

Our contract, with our adjacent neighbour was for a re-lay of our shared interlocking brick driveways. No one communicated any issues to us during the two day period that the sub-contractors were at the property. The driveway was “completed” with a seam of unmatched stone running across our neighbours’ property without their permission. Other neighbours who had witnessed the job advised us that the workers threw the bricks into a pile across the courtyard, creating obvious damage. Due to this carelessness, they ran out of brick and had to create the mismatched seam, without the permission of our neighbour (who was not a party to the contract but whose driveway overlaps ours).

I was originally told in emails from “Doctor”that the most tedious part of the job that cannot be skipped was the individual cleaning of the bricks. This was not done (and the $7,000 job was completed in just 2 days and 2 hours). In fact when I asked the subcontractor why it wasn’t done he said that they never do this and was at a loss to explain why it was promised. “Doctor” simply refused to answer the question. There were additional deficiencies including a 3 inch unsupported edge and the Town access to water was covered.

"Doctor's" responses to our concerns were dismissive and rude. His response was that we should have been embarrassed about the condition of our driveway before and shifted responsibility to us to resolve the issues. When contacted by our neighbour, he challenged him by asking why he hadn’t managed the situation. He then immediately put through the full cost on Visa (knowing the job was incomplete and we were dissatisfied), cancelled our requested meeting to show him the deficiencies, informed us that none of the work was guaranteed and banned us from further communication “If I must block your email address, I will”.

The sub-contractor did return to the property to uncover the water access which they said they “hadn’t noticed” (although there’s one in every driveway on the courtyard). This required them to dig it all up again and cut around the hole. We did come up with our own resolution and our neighbour donated brick from his backyard to re-seam between our two drives, making the division less obvious.

This job was 100% labour and the cleaning of the brick was never completed and our property was damaged in the process. I concur that the driveway is now level. Aside from that, this has been a dreadful experience.

Dealing with The Driveway Doctor was a complete pleasure.
John answered all my questions very quickly and ensured that all our concerned were addressed. His crew, Kam and Bernie were a joy to deal with. So friendly and professional. They addressed all my issues with positivity. They went the extra mile to make us happy.
I am so incredibly pleased with the work done at our home. They brought life back to our otherwise dull looking stones.

I would definitely deal with and recommend this company to everyone. You will not be disappointed.

Great service. Friendly and very professional throughout the entire process. My driveway was really showing some wear and tear - was turning grey. What a difference after being sealed! Very satisfied with the results

Bernie showed up in time to do the job. I am very particular to detail and he explained thoroughly exactly what he was going to do. Fixed cracks and sealed driveway.

He was quick, efficient and no mess left over whatsoever.
The product dried quickly to a nice mat finish.

Just what the Doctor ordered!

Work was delivered as promised. I must have sent around 15 emails over the last couple of weeks, and each email was responded to within 5 minutes, even on weekends.

Very professional company to deal with, and highly recommend them.

They came to seal my driveway and fill in the cracks.

In addition, they did their best to remove an oil stain which still shows, but they worked very hard to remove it, and it looks way better than it did.

Good work.

Excellent job! I like to wait for at least a month after any work is done to post a review to make sure any lingering issues or feeling have been resolved, but I can honestly say that almost two months later I am just as satisfied with the work as I was on the first day.
The crew was excellent, even putting down mats outside the trailer to make ensure the street was kept clean. Every commitment they made was kept - fair price, on time, great work, and great product!
Neighbours have all commented how great it looks, no comparison to the door-to-door spray on crap. One thing that we noticed too is just how clean it stays - it's like dirt doesn't stick to it.
We are DEFINITELY going to be having them back when it needs another coat.

We had Driveway Doctor come out and repair and seal our driveway. We had some interlock installed by another company which left a large gap between the new pavers and the driveway. Driveway doctor filled the gap to give us a nice transition between the new pavers and the asphalt as well as do other repairs to the asphalt. Crew was pleasant and went above what was expected

I am very pleased with the high quality work of the Driveway Doctor organization and would highly recommend them. From start to finish everything with this project went smoothly, including communication with Dr. John, receiving a quote and scheduling the appointment. The workers arrived on the scheduled day, were polite and professional and did a fantastic job both prepping and sealing the driveway. They worked quickly and efficiently and with great skill and precision not to get any sealant on the grass or stonework. They did an amazing job. Thank you!

This is our second time having hired The Driveway Doctor to seal our driveway. We have nothing but good things to say about our experience. The 2 gentlemen who came out to do the work were very polite and did a fantastic job. They were very meticulous and made sure the sealant did not run onto the stone work that outlines the driveway. A suburb job! I would highly recommend this company! Thank you John and your team.