We are very happy with Jeremys service. He is quick in action, responsible and trustworthy. He fixed our fireplace quickly and charged a reasonable price, saving us from having to install a brand new one. Highly recommend anyone who need help with fireplace give Jeremy a call first.
- Approximate cost of services:
- $300.00
- Company Response
Thank you for your 10 star rating!
I believe I know who this "verified private user" is and I appreciate the review and respect privacy.
Unfortunately this client has told me the same story that I hear on a weekly basis.
The story starts with the homeowner fireplace not working properly. Understandably they want it fixed and a online search reveals a local long established fireplace business with extensive marketing that claims to repair "all makes and models". Homeowner calls the Company and schedule a time and somehow the company doesn't have a repair Technician available for a couple weeks, but they send out a salesperson within 2 days. The salesperson (who is not licensed for gas), does a quick inspection and determines the fireplace is older and it would be best to replace the whole thing (surprise, surprise!). Oddly, the salesperson tells the homeowner a new fireplace can be installed within 3 days! Remember the Company couldn't send out a Gas Tech to repair the fireplace for a couple weeks?!!! The Company provides the Homeowner with a quote of $8000 to replace the fireplace. The Homeowner trusting their instincts, does another search on "gas fireplace repair" and finds ME- with no flashy marketing but great reviews! After a short phone conversation, we scheduled a service within a week and the repair was replacing a $2 wall switch from Home Depot! Now since I was there anyway, I of course did a maintenance on that fireplace and another maintenance on the basement fireplace. The cost in total was under $400 FOR BOTH FIREPLACES!
This fireplace story is typical, but there's another common variation where the Company actually sends a Gas Tech to fix the fireplace and this "expert" tells the Homeowner that "the fireplace is old and parts aren't available". The Fireplace Company still charging a "service call fee" for not fixing anything and offers to reimburse the "fee" if you decide to buy a new fireplace.
The takeaways;
Trust your instincts!
Don't be afraid to seek a second or third opinion!
if you thinks this information can help someone you know, please pass it along.Cheers!
Jeremy