We just purchased and moved into our century home on Friday. It was discovered the following Tuesday afternoon that a 19 year old hot water tank had sprung a leak. This was some terrible timing - budgets are tight after a move - especially in Toronto.

The basement is finished with a vinyl plank floor, and water was squishing up between the cracks. After dealing with the tank and getting water shutoff, our thoughts quickly shifted from short term damage control to longer term damage control. What will this water do to the basement finishes?

After looking at a few reviews here on HomeStars I reached out to PuroClean and found myself connected to Dino, a local PuroClean owner. Dino was in the neighbourhood working on another project and was able to stop by the next morning for an assessment. His confident communicative tone was reassuring in all of our encounters. He arrived on the scene with a digital moisture sensor and made recommendations. He determined that the amount of water hiding under the floor was minimal and suggested how we could mitigate it without any extra equipment or labour.

A lesser contractor could have easily taken advantage of the situation but Dino's honest approach meant we could rest easier knowing neither our cashflow, nor our finished basement were in jeopardy.

We will definitely reach out to Dino and PuroClean again in the future if we need any contracting services!

Thank you Dino!!

One week before Christmas we had a massive drainage problem which resulted in a sewage backup in our basement. The team that showed up to take care of all that needed to be done, did it with a friendly disposition, what's more is that they were speedy and very efficient. From repairing the drywall damage, sterilizing the concrete floor, carpet replacement, clearing and replacing our basement contents in order for the work to get done was a huge job, and a job very well done. Despite all the snow and "muck" they were very clean and attentive. They also paid close attention to detail when they returned our personal effects from storage. We are very pleased with the service and would recommend them to everyone who needs them. Puro Clean are excellent!

PuroClean was a reliable service that I would highly recommend to anyone who was looking to remedy water damage in their home. Our ceiling was leaking from the top neighbour’s dishwasher and PuroClean reassured us that all the water can be removed to prevent mould. They were very efficient in drying out all the moisture from the ceiling & patched and painted the ceiling that it looks brand new again.

We had a major flood which resulted in significant damage to our apartment. Dino was the estimator for Intact Insurance, and the preferred contractor we chose.

We could not have been happier with Dino and Puro Clean. Dino is helpful, responsive, experienced, organized and professional. His supporting crew is equally well-chosen and efficient. We could not have asked for more. They are reliable (a rarity), always pleasant, provided quality work and, in other words, truly delivered.

We lice in a condo and the gasket failed on the water meter behind the wall. The unit was flooded. PuroClean and Intact Insurance claims adjuster worked quickly and effectively to Approve the work. Entire unit was emptied, all old engineered wood floor was removed and replaced.

Pleasant, helpful contact (Dino at PuroClean) and excellent work and clean up done. Highly recommend PuroClean.

We purchased a new home and inherited a mold problem from previous owners. We wanted to know how bad the problem is and whether it needs remediation. Mike came in and did a thorough assessment. He pointed out where the problem is explained how to deal with it. He was utterly honest and did not try to push any services on us. He put our minds at ease. We are very pleased with his professional attitude and work.

⭐️⭐️⭐️⭐️⭐️ Wow-what can I say!!! Thank you so much, Todd Wilton in the Durham Region, for coming by our home and helping us out with a mold issue. I emailed PuroClean to help us out with the damage from a leak and Todd responded right away and once I sent him some pictures he offered to stop by to access on his time. We were so amazed that he would do this for us. He made great recommendations. We HIGHLY recommend PuroClean (Todd)!!!!

Cleaned out old rugs, scraped walls of old paint
and cleaned out all old items into boxes , even taking extra bags of garbage that was not related to the job. Friendly and professional ! Great job!

The neighbor’s maple leaf tree fell on our house, it destroyed our roof, patio, fence and backyard lighting. Puro Clean came and took over the whole job. They first sent some arbor people to remove the tree without causing any additional damage to the house, then they sent the roofers to do a temporary fix to the roof until spring so they could change the roof.
As soon as the weather got better the roofer came back changed the roof, the carpenters came fixed the patio and installed the new fence.
Finally the electrician came and fixed all the power in the backyard and changed all the light fixtures that were damaged.

We experienced a leak into our finished basement through a foundation crack. Within 24 hours of contacting our insurance adjuster, Mike of PuroClean was on site measuring, taking pictures and arranging for a crew to come and remove damaged drywall, carpeting, and dry out the damp. He gave excellent advise about what needed to be done and made all the arrangements with our insurer. PuroClean's professional team came and packed contents and moved furniture preparing for the repairs. After the outside work , from a different provider, sealed the crack PuroClean returned to replace insulation and drywall and remove carpet under-padding. A few days later the carpet was replaced, then cleaned, then the same team returned to move furniture back and unpack and replace all the contents. All teams were highly professional, knowledgeable and courteous. Each team took care to ensure they did not transfer any dirt elsewhere in the house and left work sites very clean. We could not be more pleased with the service. We don't wish anyone the problem with water damage to their property, but we could not ask for better aid in getting the basement dried and restored. If you have a disaster, PuroClean is the company to call.