Great window quality but big communication miss
Overall great window quality and fast, clean installation. Reason why I am not giving this 10/10 is I dont think the government rebate process was properly communicated to us and we went with certain windows because we had planned to apply for the rebate. In the conversations leading up to the order and install this was understood and yet it was never mentioned that we need to get a pre-install inspection done in order to qualify. Sorry but I completely feel like this key information should have been properly mentioned by a window company, especially as they are the experts and should provide all these nuanced detailed to consumers. Was in for a surprise to hear after the fact I did not qualify after spending thousands on my new windows and only hearing sorry I assumed you knew.
I truly think this was a huge miss and hence no 10 here.
- Approximate cost of services:
- $13,000.00
- Company Response
Dear SC,
Thank you for your feedback. We are glad to know that you are overall happy with the price and quality combination for the service that we provide. As the rebate program is all nee to the whole industry, we had to go through the learning curve. As of now, we have implemented a new workflow that reminds customers to triple check if they have completed all activities relate to obtainig the rebate. Feel free to contact us if you need any further assisstance.