Worst service ever, No Show, No way to contact them
When I signed up for the service, I asked if the service will be provided that weekend since I knew the snow storm was coming. The agent had promised the service that weekend. I called several times from Saturday morning til Sunday evening, left my number address several times as your staff asked and we were promised to get a call back to get it cleaned every time we called. These guys kept taking the information and kept promising a call back for a snow removal, I never received any calls.
I asked them several questions such as, when can I expect a call, wait time, if it'd be cleaned by the end of Sunday night or no, any guarantees, who to call directly, etc. The staff (I think Megan, if I remember it right) said she's not even part of the company, she is just there to answer calls and she doesn't know any of these answers. On top of that, the manager (or whoever Megan forwarded me to) said she can't help me when i insisted on answering my questions. Those were all valid questions customers ask to any customer service representative when they had paid for a service and didn't receive it. Not sure why they have these customer service representatives there if they can't provide the customers with simple information, they're clearly not doing the job or not capable of doing the job. Either their staff is very poorly trained or you don't have proper procedure in place.
Finally, I never got any service and begged them to cancel my contract. Even for that to reach them was another 10 calls/emails.
Horrible service, please don't waste your money, time and energy on this (no) service provider!
- Approximate cost of services:
- $900.00