I'm a beginner real estate investor, with no prior experience in legal basements process and construction. Not sure what to expect from the contractors these days, particularly with horrible stories floating around. I had interviewed around 20 contractors before I turn into Penguin, and I still think that's the best decision I have made.
Penguin Basements came up top from the recommendations from fellow investors.
Hired Penguin Basements at the beginning of the year, received permits (mid-March), and the major part of the work was completed (mid-May) unbelievable, I haven't heard of this kind of timeline to complete the project, especially with issues around the world, Covid, supply chain issues, inflation, etc. During the initial meeting when Guy gave this timeline, I was skeptical and thought maybe it will be extended a few more months. But now I have a tenant moving in 2 weeks, very impressive work and timelines.
Penguin is super capable of handling the project, workflow was smooth, great company culture, any enquires are responded timely (email responses/updates were received in a matter of few hours depending on the seriousness of the query).
From beginning to end of the project, Penguin team demonstrated a high level of professionalism, knowledge, customer-first, attentive, fast-paced work, and central command post-project management style (North York). The overall project took 2 months from permits to finish. Considering number of trades, inspections, material supply chain issues, and so many moving bits and pieces in a project of this size, if I had to use one word to describe Penguin that would be BRILLIANT.
Builder trend App is handy and easy to message, schedule, and upload pics, and videos.
I follow the project very closely, had communicated with different team members on the daily basis. To mention a few notables: Ryan (phone calls), Guy (quotes, design & a great visionary), Stephanie (material selections), Iva (accounts), Rodrigo (drawings, design, and initial stages), Michael (Permits), Valerie (Intermediate stages), Roberto (Final finishing stages), Victor (electrical), Jorge (Plumbing), Oscar (Painter), Edgar (Inspections), Felipe (services) and Lisa (super-friendly, customer service, made sure all my concerns are addressed). Several other supporting team members that I had not interacted with directly (tradesperson, electrical, plumbing, HVAC, framers, drywallers, painters, finishers, 3D matterport team, etc). Loved it, keep it up!!!
Would I use Penguin again for my future project? Absolutely YES!
Kudos and wish you the best for the whole penguin team to your success.
FYI: Penguin is not a basement-only builder anymore; recently they expanded to build GARDEN SUITES too. Give a call to Guy (see pic attached)
If you have any basement/garden suite projects in mind, I strongly encourage you to give a call to Penguin and see if your timelines and budget aligns. You won't be disappointed.
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- Company Response
Vijay, thank you for the detailed review. We wish you much success on your investment journey.