We had our basement finished by AGM during last winter. We hired them after visiting their booth in home show.
Basement looks beautiful but it is very very expensive compared to the quality of material and workmanship. Most of my friends liked the way basemnt is finished but when I told them the price I paid, they almost fainted.
Project is finished by the agreed deadline.
They take care of any defects that you bring to their attention (wish they could proactively find and correct defects)
Most of the trades people, project manager are very friendly.
The designer Lana is excellent and gave us many great ideas. Also, the young guy who did stairs and flooring (can't remember the name) was the best.
Communication (returning calls or responding to voicemail) was hit and miss
Project supervision is hit and miss. Most work was done without supervision.
Scheduling is hit and miss. Trades people / subcontractors didn't show up according to the schedule that was provided. They worked during weekends and late in the evevning on some days to meet deadline which was not very convenient. As they missed some days, they appeared rushing through the work to meet deadlines which resulted in some defective workmanship.
Any additional changes are also overcharged.
Many defects are ignored until you bring it to their attention.
Daily clean up after work is hit and miss (mostly miss).
Nevertheless, I am glad that basement turned out to be beautiful (see the pictures) and met our expectation. Thanks AGM !