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Sam at JSN was great to deal with over the phone and in person. He did some preliminary trouble shooting over the phone prior to his visit to inspect my washer. He took the necessary time and effort to fully examine the washer and he explained to me what could have lead to the issue with my washer. He suggested a simple fix for my washer which is white vinegar as a cleaning solution for the actual tub as I thought at first it was the transmission oil but it turned out to be just too much fabric softener that was building up over time. Two days later Sam did follow by phone to check the status of my washer, that is what I call great customer service and he saved me from buying another washer.
- Approximate cost of services:
- $60.00