The house we bought had an existing high end Honeywell hard wired system that was installed when the house was built. The previous homeowner had ADT do the install and monitor for about 5 years. Despite there being no equipment needed or cost to ADT they insisted on a 3 year NO CANCEL contract and told me I wouldn't find anyone else who wouldn't be the same. They were as usual wrong.
Based on the ratings on here I contacted some other choices, including JTL. Dolby was here to consult the same day I called him, I had waited over a week for the ADT rep, and Dolby was a pleasure to deal with. He easily provided quality recommendations for some additional sensors to provide enhanced coverage, that did not add any costs to the monitoring fee, and was easily able to fully test the existing system, add the new sensors and fire up the system.
I have had many other service providers in a wide variety of locations over the years and all were national chains. Invariably they delivered mediocre service and relatively slow responses to alarms. This is my first dealings with a local supplier with a local monitoring station. We shall see if the on going service is as outstanding as the initial contacts and set up were, but I am betting they will be.
- Approximate cost of services:
- $400.00
- Company Response
Thank you for sharing your experience, hopefully the system we setup works well.