Neil (the owner/operator) of this company is unreliable. The work he did for our home was decent but his commitment to customer service is terrible. On three separate occasions he has booked appointments to visit our home (and I have made myself available) and he does not show up. He promised he would drop of some stones after he finished the job and never did. At the end of the season we noted a few plants had died or looked "unwell" he said he would come by our home to see for himself and did not. I ended up taking photos and sending via email. Even that took days for a response. He is not committed to customer service or getting back to his clients in a timely manner. He recently sent out an email advertising spring clean up services for which I responded to (to say I am interested), 3 weeks later I had to follow up again by email...he booked an appointment to visit for a quote and then never showed up (no call, no email). I would not recommend this company.
- Approximate cost of services:
- $8,000.00