Plumber.Ca

This company should be ashamed and I only wish the ratings could be classified as a negative number. As a fellow contractor I am apalled at this company's behaviour as this is exactly the type of service that gives all contractors a bad reputation. I work for a contracting company and our team ran into a plumbing issue on a job site. I contacted plumber.ca in burlington as they were close to the job site. I was informed that there would be a $250 charge for the emergency visit but that the cost would go towards the service and was asked to provide all of our credit information over the phone immediately (I'll get back to that part later). The technician showed up 90 minutes later and during the visit called the owner of plumber.ca to determine pricing. The price that was quoted was $1650 for a job that should have cost no more than $150. I can appreciate that there is a premium for emergency services but seriously? Over 10 times the price? Clearly the owner (Steve) decided he had an opportunity to gouge us on the price. What is even more despicable is that we are also contractors and are completely aware of what the cost should be, and they already charge a $250 premium. Talk about taking advantage of a situation. I can't imagine what they do to an uninformed consumer. We obviously declined using their service as the cost was absolutely ridiculous. But we did have to pay the $250 for the pleasure of their company. At which point the technician was looking for payment - which I could not understand as the office already had our credit card information for payment. It becomes difficult to trust a company who is always seeking payment and doesn't actually provide any service - other than showing up. On top of this, they wanted an additional $20 fuel charge, (which I refused to pay as this was not communicated) unbelievable. $300 to provide an inflated quote and in the end do nothing at all. To add more salt to the wound, I have attempted to call this company to discuss this experience as professionals and of course I have received no return phone call and have called over a dozen times only to be greeted by voicemail. The interesting part of the entire ordeal was that the city of Burlington was on site (to turn off the water) and overheard the technician's quote. The folks that worked for the city couldn't believe their ears and the city fixed the pipe (at no charge) - it took them 10 minutes to fix the problem - 10 minutes to fix a problem that plumber.ca quoted $1650 for.
I can't believe this company is in business and they clearly lack professionalism and integrity. SHAME ON YOU! You are an embarassment to the industry.