Plumber.ca is a dishonest, dishonourable contractor. I am a disabled senior. I had been without water for a week in early February, calling every contractor I could, until I contacted Plumber.ca. They sent someone right away who told me I had to have the entire piping system replaced in the crawl space. I did a very stupid thing: I panicked, I accepted what they told me at face value and I paid a 50% deposit to make sure I would get the help I needed. They came back the next business day and did a repair that was worth approximately 20% of what they charged me (according to two independent plumbers), they did not restore my water, claiming that my home "does not have sufficient power" to allow their pipe heater to work (untrue, according to the other plumbers), they demanded payment of the balance "so they could get the men and material to do the rest of the job", and they left. I was without water for another eight days. Another plumber thawed the lines and charged $300.00 plus tax. Plumber.ca never returned, and they ignore my calls. Do not deal with this company.
- Approximate cost of services:
- $4,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi, Gavin.
I sincerely apologize. We've made changes to management and staff and are striving to uphold the standards of professionalism and accountability you should expect. Thanks for your feedback.
David,
Plumber.ca