I've been needing some black-out curtains for my condo bedroom for quite some time. Our bedroom window is a bay window, and to make matters worse, it has an air vent immediately next to it. I imagined that this would be particularly challenging to figure out.
I got on HomeStars and had a bad experience with my first contact, so my morale was very low!
But then I spoke with Christina from The Drapery Shop and the experience was exactly what I wanted. We chatted over the HomeStars website exchanging information until I got an estimate. We stopped over in-person to have a look at some samples as well. Christina was super friendly, and explained everything to us. And believe me, she had to talk for a long while because I don't know anything about curtains! But she was very patient.
Eric came to take measurements and install the curtains and I was really happy with him as well. He was very respectful of our space, he was punctual, and he did a great job.
I also need to emphasize that I am the type of person that likes to handle my business through electronic form: Chat and Email primarily. I have no problem meeting in person or talking on the phone, but I am busy and I like the freedom to be able to engage in the conversation when its convenient for me. I felt like the team at The Drapery Shop were fine to communicate with me in any way I liked - and I really really liked that. I highly recommend this team, especially if you are a bit nervous about the whole process.