I booked a package and specifically asked for them to tell me when they would be on site so that I could cut the grass before they put seed down. They showed up twice on two separate occasions without proper notification. The 2nd time, they broke the gate latch and wood. They sent someone back to "look" at the broken latch, but instead took it upon themselves to fix it without my permission and made the problem worse. Then I spoke to the person who tried to fix it and he was extremely rude as if I was stupid for not being happy that he took it upon himself to fix the gate that he broke. At the end of the day, I spoke to a reasonable manager and he agreed to pay for the repairs, but he demanded and official invoice from a contractor. I have not provided it because I just fixed it myself and ate the cost.
All in all, it was an absolutely HORRIBLE experience with WEED MAN….and if you read other reviews online and in the newspaper… they are borderline crooks! Stay away!
- Approximate cost of services:
- Company Response
Due to our error in scheduling the seeding service all outstanding balances for the work performed were removed and the client was not required to pay any amount. The damage to the gate initially appeared superficial, hence the immediate reaction to repair it with tools on hand. When it was indicated that a specialized repair was required, we agreed to cover the cost and requested a receipt for work performed (for our records), which is not unreasonable. The decision not to submit this receipt was made by the client, and in no part by Weed Man.