These guys are very unprofessional. After they supposedly completed the roof replacement of the condo building, the site was left a total disaster. I found and picked up 23 roofing nails in the 2 parking stalls out back where they had the garbage bin so I gave them a call to ask them to come back and clean up their mess. I had to leave town for work for a week. When I returned I noticed there were still roofing nails in the 2 parking stalls, along with other materials around the building.
I gave them another call to complain about the way they left the site and I requested to speak to the owner or project manager. They allegedly sent out the owner to do a site walk. This time they picked up all the big pieces of trash and explained how they did a site clean up with a magnetic sweeper and even went above and beyond picking up trash that wasn't theirs. My neighbor says when it rains there are nails that come out of the downspouts. My main concern was all the roofing nails as we have small children and dogs that could hurt themselves on a rusty nail.
So since they didn't want to accept responsibly for their mess I did a clean up myself and I have attached a picture of all the nails and roofing scrapes I was able to pick up in only 15 minutes.
As a professional Red Seal Trademen myself, I believe you are only as good as the way you leave a job. I wouldnt recommend these guys to anyone. It costs $150K+ for a roof replacement and they wouldn't even do a proper site clean up. Makes you wonder what kind of work was done on the roof.
- Approximate cost of services:
- $154,000.00
- Company Response
Hi Anthony
Thank you for taking the time to review Mega Roofing & Exteriors Inc. We are sorry your experience was subpar. We strive to ensure the worksite is left in a 'cleaner than before' state; unfortunately, the reality is some debris may get overlooked, as discussed with the board members and property management company.We did attend the 4-storey apartment building where the roof replacement/scaffolding installation was completed, twice, at your request. Using a magnet, we disposed of nails and some garbage that had been missed when you called initially. With regards to your second call, the business owner attended the property personally, with the site foreman within hours of the call, reviewed the garbage onsite, picking up not more that a few small items that might have been attributable to our work, IE: shingle bundle wrappers and small pieces of asphalt shingles. The remainder of garbage collected by the owner was general household or bystander garbage and old aluminum that was on site prior to Mega commencing on the roof replacement. While there, one of the unit owners kindly chatted with the owner and foreman, confirming she cleans between the fence and building along the sidewalk on a regularly basis of garbage discarded by pedestrians walking down the sidewalk.
We have reviewed site clean-up requirements with our crews to mitigate any future concerns with onsite debris that might occur going forward. We apologise for any inconvenience you may have experienced; thank you for taking the time to provide feedback.