After a few unsuccessful searches to find a structural engineer to design a new fire escape for my apartment building I came across Rigid Frame. Arvin and Pehzman met me at the site to discuss and understand the requirements of the job. I was initially concerned when I didn't hear back from anyone for a couple of weeks after providing a deposit, but later learned that was due to vacation time. When the project got rolling again, I was pleased with the communication and how Arvin helped in me getting the building permit from the Town. Arvin promptly made the necessary additions to the drawing as required by the Town and we received the building permit. I can say it was smooth sailing after this, as Arvin provided a quote for the actual construction and the approximate start/end time. When we agreed go with Rigid Frame for the construction everything was done within the required time frame and to the satisfaction of the Town. I would definitely recommend Rigid Frame and will most likely use them in the future for any major project.
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- Company Response
Hi Harp. Thank you very much for this great review. Your patience played a big part of the success of this project (design and construction). We tried our best to keep our clients well informed every little step of the way (for some reason small cracks happen). We appreciate your recognition that we were able to recover and complete the project as planned. This review is very important to us and we will use this to further improve our customer service.
Arvin and Pezhman