Pioneer Plumbing And Heating Inc.

Plumbing
Vancouver BC V5T 3K4
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Plumbing
Pioneer Plumbing And Heating Inc.
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83%

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Reviews for Pioneer Plumbing And Heating Inc.

Average customer rating:
8.6 10 (48 reviews)

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Private User
Private User
Private User reviews Vancouver, BC
10/10

Timely Response, Great Service

Rocky's assessment of the toilet repair required was prompt and professional. I appreciated the call to let me know he was available to arrive a bit earlier which worked out well for my schedule. Thank you!

Approximate cost of services:
$325.00
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Company Response

We are so glad the service with Rocky went well. Thank you for taking the time to leave a review for us.

Private User
Private User
Private User reviews Vancouver, BC
10/10

Toilet leak

A plumber from pioneer assessed my toilet leak and didnt recommend unneeded repairs, just fixed my problem on the spot. I trust them for future work.

Approximate cost of services:
$200.00
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Company Response

We are glad the service went well. Pioneer is here 24/7 if you ever need us again!

Ben
Ben
0 reviews Vancouver, BC
10/10

Kitchen Unclog

Did a great job, friendly and professional. No complaints! Found my go to plumbing and heating guys for next time.

Approximate cost of services:
$450.00
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Company Response

Thank you very much Ben! We are so pleased to have gained a new customer, call us anytime! We are available 24/7

Private User
Private User
Private User reviews Vancouver, BC
10/10

Shower Repair

Jeremy came by and fixed my shower problem, did a great job! Landlord was very happy with me for sourcing Pioneer to do this.

Approximate cost of services:
$400.00
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Company Response

Thank you very much for leaving us a kind review, call us anytime if you need our services!

breezeone
breezeone
0 reviews Richmond, BC
10/10

Posiive Plumbing

Jeremy called ahead and arrived on time. He idenified himself and was respectful of the premises. He was extremely courteous.
He explained how the work would be approached and proceded to undertake the job. Approximately 1.5 hours later the operation was complete. The work was done precisrly as I had hoped for.
This has happened each and every time in my experience with Pioneer Plumbing.
RB

Approximate cost of services:
$430.00
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Company Response

Thank you !

Sincerely, Pioneer Plumbing & Heating Inc.

IR in Vancouver, BC
IR in Vancouver, BC
2 reviews Vancouver, BC
5/10

Assess the cause of Leaky Toilet Tank

I initially contacted Pioneer on December 16 to determine the cause of a leaky toilet tank which was dripping water onto the floor. I wasnt sure whether the leak could be stopped by simply swapping out some old washers, or perhaps it was time to replace the 25-year-old toilet. Either way, I needed a professional assessment and advice.

The technicians approach seemed logical. He opened the intake valve to fill the tank. He crouched down to observe the underside of the tank and he noticed the leak. He explained that while the problem might be related to a worn-out washer, it was more likely a hairline crack in the tank. Hard to determine, so he recommended replacing the toilet. He flushed out the water and suctioned the tank dry with a portable sump pump. All of this took but a few minutes.

He then showed me a high-end toilet model which Pioneer could install for a total cost of around $2,300. Quite a bit more than I expected to pay, so I told him I needed to think about it.

The bill for this service came to $366.24. I was shocked by this exorbitant amount considering there was no repair undertaken, no parts needed, and relatively little time spent.

If Pioneer had wished to attract me as a new customer, they might have offered to apply part of the consultation fee toward the cost of replacing the toilet but no such offer was made.

When the technician left, I did not have a good feeling. It seemed there was an element of money grabbing going on, which turned me off to the idea of giving Pioneer the toilet replacement job. In fact, I ended up using a different company to do this work for less than $800, which included the cost of a quality name-brand toilet. A far cry from Pioneers $2,300 estimate.

Shortly after the call-out, I received a text from Pioneer requesting I write a review if my experience had been 4 or 5-star. It went on to say that if my experience wasnt great, I should message them first and they will make it right. I did this, and never received a reply. I waited several weeks and messaged them again explaining I was about to post a review -- and that I was offering them another opportunity to address my dissatisfaction before I compose it. Once again, no response at all.

The fact that Pioneer has ignored my communications has only served to seal my initial impression of them. I will not be using them again.

ADDENDUM to the above review:

The marketing manager of Pioneer Plumbing contacted me regarding my review. He was understanding around my concerns with pricing. He refunded $50 and sent me a gift card to a local coffee vendor. In retrospect, I am less upset by the whole experience. At least the company has a process in place to address their customers' discontent. However, I might recommend discussing pricing with them before giving them the job.

Approximate cost of services:
$366.00
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Company Response

Hi there, please email me your account information at callahan.s@pioneerplumbing.com so I can begin addressing this. It's important that we resolve this for you and keep everyone accountable to excellent service. I currently can't see your personal information to look up this job in our system. Thank you.

Hatinder in Revelstoke
Hatinder in Revelstoke
1 review North Vancouver, BC
7/10

Pioneer Plumbing

I had some initial problems with Pioneer which resulted in me giving them a 1-star review, but after talking to the company we were able to resolve all issues and I have reflected that in my review update.

The original work they did was not up to par, however they paid to have another Company, of my choice, fix the errors and were super professional in helping to solve the issues I had with their work!

Approximate cost of services:
$720.00
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Company Response

Thank you Hatinder!

D in Oakville
D in Oakville
2 reviews Oakville, ON
2/10

Low professionalism

They repaired the system in October 2021. The same zone which was repaired stopped working this September. They assured that the labor is under the warranty and sent the technician to check. The technician wanted to replace the valve again (they charge for parts) but eventually found that it was just the wire of the valve they installed last year that was loose. He connected the wire. Initially they sent us the invoice for $460 on repair of loose wire. After several communications and with the help of their communication manager the issue was resoled and they cancelled the charge.

Review has 1 previous version
Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Hi there, I'd be happy to help get this resolved for you. We will take full responsibility for any mistakes that we may have made on this job. Since this was posted anonymously, I can't pull up your information. Please email me directly at callahan.s@pioneerplumbing.com and let's get started on a solution. Thank you.

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Shower water flow

Pioneer was on-site the same day to investigate the issue. I had originally planned to install a new shower kit. Pioneer staff assessed the situation recommended that it would be easier and cheaper to just have the water flow cylinder replaced to resolve our issue. They order the parts and came back in 2 days to promptly finish the job. Excellent service, quick response, and knowledgeable staff.

Approximate cost of services:
$547.00
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Company Response

Thank you for your review!

Colin
Colin
0 reviews Vancouver, BC
10/10

Leak repair

Good service. Arrived exactly on schedule and got the job done well. I highly recommend Pioneer.

Approximate cost of services:
$500.00
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Company Response

Thank you for the kind review Colin!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pioneer Plumbing And Heating Inc.

Throughout the lower mainland, Pioneer Plumbing is ready to provide all of your plumbing and HVAC needs. With our fully licensed and experienced tradesmen we are confident we can exceed your expectations with our quick, reliable, and professional service. We take pride in our work, and make it a priority to ensure the job is done with care and efficiency. Please contact us for all of your plumbing and HVAC needs.

As a well established service company in Greater Vancouver, Pioneer Plumbing has earned a reputation as an innovative company offering quality plumbing services. What ever we fix is working and clean before we leave.

CATEGORIES
Plumbing, Heating & Air Conditioning, Solar Panels, and Solar Water Heating
SERVICES
Plumbing, Heating and Drains, Ventilation, Air Conditioning, Gas
WEBSITE
https://www.pioneerplumbing.com/
YEAR ESTABLISHED
1976
NUMBER OF EMPLOYEES
40
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
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