Appliance Repairman

Serviceman did minimal analysis of my fridge which was beeping and temperature was not stable. He said he knew the issue and required no parts as he was an expert and had seen this many times. I told him that I did not want to spend alot of money on the fridge due to its age and if required parts, I would not go ahead with the service. He assured me that no parts were required. He filled in the invoice and I signed it. He said he reset the main switch and 30 minutes later said the fridge was fixed. I told him that the fridge was still beeping and he said, no worries, once it is plugged in for 3 hours, it would stop when the temperature rose. He assured me again that he was an expert and seen this many times. I confirmed again that no parts were required and I took his word for it and paid and he left. I then looked on the invoice and he had written after I had signed that there was an extremely expensive part required. I thought back and realized that he filled that in after I had signed as he said that he forgot to add the first time customer coupon ($15 discount). What made matters worse is that when I called the company to complain that not only was my fridge not fixed, but he did not even communicate that a part was required, they simply said, well you signed the invoice approving the work. There was no effort to assist the situation at all. I left multiple messages for a manager to call me back (as my food was spoiling due to the fridge working even worse after that it had supposedly been serviced) and they did not call me back. I kept calling and just by luck, the manager finally answered and was no help at all.

Unfortunately, I was in a bind and wanted this fixed and did not do the usual research on the company, and if I had I would have found that this company does this all the time.

Do yourself a favor and avoid the heartache and do not use this company if you have appliance issues.