This is our second hire of TilesRus and our last. TilesRus was hired to repair 5 sq ft of cracked and missing grout. The initial job attempts
failed to satisfy us. Unfortunately, after 45 days of trying to reconcile (redo or partial money return) we just redid the work ourselves. Pictures attached.
* Response to TilesRus comments:
Only one tile was loose. I removed it, cleaned it and reattached the tile bottom to the floor, then grouted the area with the proper colour grout. We have had a few get togethers since the owners repair with much activity on the tiles since everyone hangs out in a kitchen.
If the one tile was removed and inspected by TilesRus the problem would have been noticed and dark grey colour grout applied this would have been resolved.
The TilesRus owner moved forward with the project. Then told the owners after the 40 minute job that the grouting would not hold up and the subfloor will need to be replaced. Ethically, why did he move forward in putting something that he did not believe would work (3hrs). We contacted the TilesRus owner the following day and after 45 days of nothing we had to move forward ourselves.