Attended my residence, diagnosed the problem, charged me the service fee of $100. Requested they order the part, never heard from them again. I contacted them a week later, first said the part had not been ordered, then changed the story to the part had been ordered and it would arrive soon. Again no phone calls or updates as to when the part would arrive. After waiting 2.5 weeks for the part to arrive I contacted a competitor and not only did the competitor find the part, they had it shipped the same day, and I received it the same day I called the competitor. Durham's Finest Appliance is dishonest, and incapable of completing even the smallest of repairs.
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Actually complete the service
- Any advice to offer fellow homeowners facing a similar project?
- Not call this company
- Company Response
Hi Chris
As I explained to you in my email. Im very sorry you had this experience. As I said also in the email as a regestered dealer we have to buy the replacement parts from a certain supplier. Also your part did arive in our 3 pm delivery with UPS. Again im very sorry but i do apreciate your feed back so we can all learn from our mistakes.