Update: came to a satisfactory resolution with the company, they have reimbursed the money I spent on Energuy
Before signing the contract, I asked them if they were aware of the Canada greener homes REBATE program, and if they participate in it. Yes, they told me, and made a note of my contract that I would be applying for it. The installers took off the energy stickers (which is not allowed, according to the program), but also, the stickers were missing the energy rating. I've tried several times to get this information, but now the company is just ignoring me. Not only am I out the $1500 I would have gotten from the rebate, but I also spent $800 to get my house assessed for the energy program. So not go with this company is you're applying for any type of rebate.
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- Company Response
We apologize to hear about your experience with us. Our team would like to discuss this further with you, if you could please contact us at (780)-761-2161 or our email: firstname.lastname@example.org if that works better for you. Thank you for bringing this to our attention and we look forward assisting you immediately.
Canglow Windows & Doors Team