Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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99%

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Reviews for Drainrock Industries

Average customer rating:
10 10 (107 reviews)

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Michele in Port Moody
Michele in Port Moody
1 review Coquitlam, BC
10/10

Leaky basement

We had been wet vacuuming our basement every day for almost 12 years. Two plumbing companies had done costly work to solve the problem - but within weeks, the same problem was back. I was trying to find another company and was impressed by the Drainrock Industries website which I found in the Home Stars list of companies. I was impressed with Bob and his crew. They were here when they said they would and completed the job within a short time. They took the time to explain what was being done & left the property in good condition & no more leaky basement!!! It has been almost 2 years and everything is dry and it is wonderful to not have the worry and water damage. I am so thankful that I found Drainrock Industries and will always recommend them. Michele & Wayne

Approximate cost of services:
$14,000.00
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Company Response

Thank you. It is very nice to hear feedback from you two years after our work. We are happy to find a solution to your drainage needs and work hard to ensure on every job, the same standards are met. We truly believe that the growth of our business is based on the happiness of our customers. Often homes do not require a full drain tile replacement. It is our exploratory work that leads us to a solution.

Cindi
Cindi
3 reviews New Westminster, BC
10/10

Complete Replacement of perimeter drains

During the windstorm in August our neighbour's tree fell and during the insurance company's investigation into the total damage done by the roots, it was discovered our 65 year old terra cotta drain tiles were broken and blocked. After many months of meeting with many contractors whose quotes differed by tens of thousands of dollars, we found Bob and Drainrock. His quote was not only reasonable compared to the others, his professionalism and company presentation was exceptional. The crew arrived and were so polite and friendly, which never wavered even in the the horrible rain and mud they had to endure, that you knew your home was in good hands. They showed respect for the very stressful situation we had been living in for 7 months and tried to make the replacement, and start of re-building, as painless as possible. Dealing with contractors can be stressful, but not with Drainrock. I have passed their name on to many of my friends and will continue to do so. Thank you so much for all the hard work you did!

Approximate cost of services:
$26,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words. Drainage concerns can be very stressful. We believe that providing written estimates with all the information allows our customers to make educated decisions and not emotional ones. It was a pleasure getting to know you and your family and thank you for your business.

Michael S in Pitt Meadows
Michael S in Pitt Meadows
1 review Maple Ridge, BC
10/10

Perimeter Drainage - Drain Tile

Bob and the Drainrock team have been first class from the first meeting to review our drain problems. I had received a few 'experts' opinions and estimates prior to Drainrock attending but was not pleased with the outcome of those inspections. Bob attended and laid out a logical plan prior to estimating which required some exploratory work. Based on their recommendations we asked them to continue to complete the entire job. The Drainrock team quickly diagnosed the problems and set out a scope of work and estimate. They show up when they say they will, the invoice was exactly what was estimated and they leave a very tidy job site. We have been extremely happy throughout their entire involvement with the project. Their work is top notch and they are very fair with their pricing. I would highly recommend them to anyone with drainage problems at their home. Make Drainrock your first call! Our drainage project is nearly completed and will not hesitate to call them again for any exterior project they can perform. Bob and his team have performed in a very professional manner from Day 1 and by the end of the project they will finish as friends.

Approximate cost of services:
$20.00
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Company Response

Thank you for your kind words about our Company. We believe if we communicate our recommendations clearly and provide it in writing so that there are no "hidden" costs, it helps our Customers be more at ease with the work being performed at their home and having the confidence in having it done right and on time. ~Drainrock Industries

G K from Vancouver
G K from Vancouver
2 reviews Vancouver, BC
10/10

Great service and people?

Our building inspector suggested Drainrock and I'm happy he did. From the moment I spoke with Vanessa at Drainrock HQ I felt confident the recommendation was a good one. Bob came out and walked me through some thoughts and options on our 105 year old house with a leaking basement. He suggested an exploratory dig near where the water was getting in, with a hydroflush if needed. All that work was done professionally by Bob and Vanessa's son Rylan and team. They were on time, polite, hard working and thorough. We ended up in need of a sump, pump and back up. Again Bob walked us through the reasoning behind them and suggested a company to do the install.
If ever I need drainage work done, or if ever I'm asked for a recommendation it would be Drainrock and ONLY them.
Thanks to Chris at Haystack for the recommendation.

Approximate cost of services:
$1,400.00
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Company Response

Thank you for your kind words about our Company. We are truly a family business and treat our customers and their homes as such. Thank you Chris at Haystack for putting your trust in us on behalf of your client. ~Drainrock Industries

Gordon G.
Gordon G.
11 reviews Vancouver, BC
10/10

Drain clearing and sump replacement

On Sunday evening (November 1) we found 5 cm of water in our entire basement, due to a backed-up sump. I phoned Drainrock that same evening, and a full crew was by 9:00 a.m. the following morning. They worked throughout the day with camera and snake to partially unplug the pipes leading the City drains, so that we didn't need the rented sump pump that night. They returned Tuesday morning with a root-rooter to completely remove the blockages, but also suggested that we should replace the interior sump with an external one. They gave a reasonable quote to do that job, and completed the work in 2.5 days this week. All their crews were on-time, respectful of property, and professional. We are fully satisfied with Drainrock service, especially the quick response to the flood, and recommend them without any reservations.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your kind words about our Company. We are glad we were able to assist you ASAP! We try to prioritize as best we can. All our customers are important to us! ~Drainrock Industries

Ernie & Brenda from Surrey
Ernie & Brenda from Surrey
1 review Delta, BC
10/10

Perimeter Drain Replacement

Drainrock Ind. replaced our perimeter drain system. HomeStars and Shell Busey web sites gave great reviews on Drainrock. The job was completed on time and price quoted. The hard working crew took time to answer all our questions, were polite, friendly and knowledgeable. The warranty also a plus. They did fantastic work and we highly recommend them.

Approximate cost of services:
$20,000.00
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Company Response

Thank you for your kind words about our Company. Sorry for the delay in our response but as they say...When it rains in Vancouver it POURS! We have been very busy but would just like to say thank you!~Drainrock Industries

Rick Sair from Delta
Rick Sair from Delta
1 review Delta, BC
10/10

Drainage Issues

We have had lawn drainage issues for some time. Lawn was always spongy to the point it could not be cut. got many quotes they were the cheapest by far which is not always good. They showed up on time the day they were supposed to. Work was done efficiently for the exact quoted price and the job was so clean we did not know they had even been there. What's more the water issue has been solved. I would highly recommend Drain rock. They are really great. Thanks

Approximate cost of services:
$2,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your kind words about our Company. We strive to solve the problem of drainage issues while trying to leave a minimal footprint of our repair work on your home. We are glad your water issue has been solved. ~Drainrock Industries

Dick from Delta
Dick from Delta
1 review Delta, BC
10/10

Downspout drain tie-in repair

We had a small problem. The tie-in of a roof downspout to the perimeter drain system was clogged. It only took Barb 1 hour to excavate , cutout the clogged tee section of the perimeter drain, clean the adjacent drain pipe, install a new PVC Y section, tie - in to the downspout, backfill and cleanup. I was very pleased with the work and the price. Our neighbour had some French drains installed in his front lawn the same day. I'm a retired civil engineer and was very impressed with the work. Drainrock is a very efficient, professional group and I highly recommend them

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Thank you for your kind words about our Company. We are happy that we could facilitate your job while working at your neighbors' home. We will pass on your appreciation of Barb's work , she will be very appreciative. ~ Drainrock Industries

Mike from Vancouver
Mike from Vancouver
1 review Delta, BC
10/10

Drainage system

I live in a 50 year old house in Ladner and drainage around my house has been an issue for years due to clogged drain tile failing to work properly. I contacted several companies to request a quote to replace the entire drainage system and I chose Drainrock for several reasons. Drainrock received favorable reviews from HomeStars, Better Business Bureau and Shell Busey's House Smart Web sites. They responded promptly to my query, attended my home, answered my questions and within days, provided a quote. When work started, I took a day off work to monitor the progress and I have to say I was impressed with how hard the crew worked to get the job done. At one point, the crew identified an issue with connecting to the city system. The owner called to explain fully what the issue was and I was happy to know they were exploring the issue with city representatives to ensure the job was done right. This only delayed the job by a day but I was happy with the action they were taking. At the conclusion of the project, everything was put back as it had been and the owner followed up with a phone call to let me know. I'm happy I chose to go with Drainrock and I would happily recommend them to others.

Approximate cost of services:
$14,000.00
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Company Response

Thank you for your kind words about our Company. It is very important to ensure all code requirements within each city limits are met. We are glad it worked out well for you and that you are happy with the outcome. ~ Drainrock Industries

Richard Wong from Port Coquitlam
Richard Wong from Port Coquitlam
4 reviews Port Coquitlam, BC
10/10

DRAINAGE CONTRACTOR

After a very heavy rain last month we discovered a water leak in our basement and tried to determine on our own the source of the leak. We have a finished basement so it was hard to determine the source of the leak from the inside without cutting into our bathroom tile and also cutting into our drywall. We called Bob at Drainrock and he came out the next day to our house and offered us advice and direction on how to best determine where the water leak was coming from. There was no high pressure sales from Bob just straightforward advice and a reasonable quote for the excavation and concrete foundation repair work required to stop the leak..........The repair work was completed this week by Drainrock’s repair crew. It was a very cold day but the entire Drainrock crew was here all day and they were all extremely polite, friendly, and hardworking and they were careful to protect our garden and clean up everything after they were finished. I would highly recommend Drainrock to anyone that is trying to repair a leak in their house cased by problems in their concrete foundation.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your kind words about our Company. Through some guidance by Bob and exploratory work by yourself, we managed to find the source of the water ingress. Often drainage issues can be solved within a relatively small scope of work once the proper exploration has been performed. ~ Drainrock Industries

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess the problem area and give a retailed analysis on the root of the problem with the aid of a video inspection camera and hydro flushing equipment. Then they outline a solution and implement it to permanently fix the problem.

CATEGORIES
Drainage Contractors
SERVICES
Drain tile repair/replacement Foundation membrane/Delta MS/Rub-R wall Sump/catch basin and drain trough installation Sewer line repair/replacement Sump pump installation and replacement Water line replacement Hydro flushing/drain tile cleaning Video camera inspection with DVD for customer Landscaping/sod/top soil Excavation Yard drainage/French drains Retaining walls Paving stones Parking curbs/bollards
SPECIALITIES
French drains, foundation crack repairs, hydro flushing, video inspection.
WEBSITE
http://www.drainrockindustries.com
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cheque, E-transfer, Visa, Mastercard
LICENSES
yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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