TOTAL SECURITY & SURVEILLANCE CO(1994)

My home had 720p analog cameras and a DVR installed about 10 years ago. My DVR finally died and I decided to wanted to replace all my existing cameras and DVR as well as add two additional cameras that I always wanted. We had TSS replace 6 existing cameras, replace our DVR, and install two additional cameras (one requiring a new cable run).

I dealt exclusively with Ray from TSS from start to finish of the project. From the very start, Ray was very responsive and very informative. We communicated voice, email and text. He shared product material with me, offered his own suggestions, and ultimately produced a few options for me to choose from at different price rangers. He clearly answered all of my questions and he also explained where he would cut costs due to the existing (reusable) wiring being in place. This was something that other quotes did not do. Ray came in with very competitive pricing in comparison to the others.

Ray was easy going, accommodating, and proved trust worthy. Installation did take a little longer than expected due to some unforeseen circumstances not related to the project, but Ray always maintained communication and I never had to chase him. Ray always made me feel that this project would be completed to my satisfaction and I have to say that it was. I received exactly what I asked for and Ray never put up a fuss satisfying some of my more picky requests.

The new cameras and DVR have been working great so far. Very happy with the end result.