Chris, along with another tradesman, installed a quartz countertop 2 years ago. They provided prompt service, efficient installation, and thorough clean-up. Unfortunately, a crack in one corner surfaced this March and upon sending a photo and address, Chris said he would come by within a week or two. Since that time, there have been several periodic voicemails and texts to the company and Chris. A response has not been received or the crack repaired. North Stone Granite has earned Home Stars ratings awards for Best of 2018 and 2019, and so one would expect to receive follow-up service that mirrors this accolade.
- Approximate cost of services:
- $3,500.00
- Company Response
Efforts were made to coordinate and provide a repair service above and beyond was is included in the initial warranty. We are sorry you feel this way but do not agree with the characterization of the service as we do not typically offer blanket repair services to damages caused by leaving hot items on the counters. This was clearly advised upon installation.